Governed AI Adoption
Enable internal teams, vendors, and AI coding agents to interact with telecom systems through controlled permissions, approved tools, and a complete audit trail.
The Leader in
Agentic No-Code OSS
for Telcos
Launch new services faster, automate operations, and securely enable AI-driven innovation across your telecom environment with no-code orchestration, built-in governance, and full operational control.
Symphonica is the only unified, AI-powered telecom orchestration platform that empowers CSPs with true autonomy to design, build, and adapt services on their terms — with no-code, agentic automation, and instant deployment.
Trusted by Leading Telcos in 25+ countries
See It In Action
Experience The Power of Agentic No-Code OSS
Discover how leading telcos are using Symphonica to design, deploy and manage complex services without writing a single line of code.
Why Leading Telcos Choose Symphonica OSS?
Symphonica turns Telcos into AI-native Techcos—faster, leaner, and in full control.
Its cloud-native, Agentic No-Code OSS enables operators to modernize legacy environments, consolidate orchestration silos, and safely introduce AI into mission-critical operations. Through no-code workflows, governed MCP access, reusable AI Skills, and full operational traceability, telecom teams can accelerate innovation while maintaining control over every system, action, and decision.
No‑Code Automation for Telcos
Symphonica empowers internal teams to automate everything and embed agentic AI into operations, without writing a single line of code.
Launch products 10x faster
AI Prompting and Drag-and-Drop ease to rollout products faster, onboard OTT partners, and unlock new revenue streams. No code required.
Secure Agent-Coding
Give AI coding tools structured access to approved telecom workflows, integrations, and data through MCP—without exposing critical systems or bypassing governance controls.
Cloud-Native OSS
Symphonica is a true cloud-native SaaS OSS — elastic, secure, and instantly deployable, with zero infrastructure overhead.
Agentic No-Code OSS Use Cases
What leading telcos are achieving faster with Symphonica's Agentic AI-Powered No-Code automation.
Automate Telecom Operations
Empower your teams to automate any and all workflows without writing code or relying on vendors. Symphonica makes it easy to build and modify agentic orchestration logic in minutes.
Tigo Modernizes Mobile, Fixed and OTT Orchestration and Activation with Symphonica 
AT&T fully automates Number Portability for its digital brand Wim 
Zero-Touch NOC: How Bestel Mexico Automated the First Line of B2B Customer Care 
Fixed Broadband Bottom-up Self-Provisioning Saves Millions at Telecom
Transforming Telco Operations: How Point Broadband Reduced Costs by 40% in 4 Months 
Omni Fiber Eliminates Manual Inventory Tasks — Accelerates Rollouts, Boosts Accuracy
Drive New Revenues for Telcos
Monetize faster by launching new services in days—not months. Symphonica empowers telcos to roll out entirely new products with no-code speed and AI-driven orchestration. Eliminate IT bottlenecks, enable daily iteration, and let the business drive new revenue—without waiting on code or change requests.
- Open Gateway: How Telecom certified five Open Gateway APIs in just 2 months
- MVNO Enablement: AT&T Mexico enables disruptive Digital Brands at record speed
- Launch New Bundles: Tigo adds 15+ OTTs to their offering with no-code integrations
Fix Revenue Leakage from Order Fallouts
Order fallouts cause missed activations, delayed billing, and lost revenue. Symphonica detects, reports, and resolves fallouts automatically with AI-powered root cause analysis and no-code remediation — ensuring clean order flows and faster revenue capture.
- Tigo cuts mobile order fallout rate to less than 0.3%
- AT&T reduces portability workflows fallout rates to zero
Enable True Agility and Faster Time-to-Market for Telcos
Launch fast, launch often, launch cheap; then double down on what works and evolve daily. Symphonica gives operators the autonomy to build and adapt services on their terms — with no-code design, agentic automation, and instant deployment.
- AT&T Mexico launches a new Digital Mobile Operation in just 3 months
- Launch New Bundles: Tigo onboarded Disney+ in 2 weeks with Symphonica
- Omni Fiber's rapid time-to-market, agile service launch capabilities, and instant deployment model
Improve Customer Experience
Deliver faster, simpler, and more reliable service experiences — without the friction of manual steps, order errors, or legacy bottlenecks. With intelligent orchestration, zero-touch provisioning, active virtual agents, and real-time visibility, operators dramatically reduce calls, visits, and truck rolls. Customers get what they want — on time, the first time.
- AT&T digital brand WIM onboards New Customers with Voice, Data and OTTs in 120 seconds
WIM transforms Customer Care with a Virtual Agent that operates directly on the Network 
WOW rapidly updates eero provisioning workflows to achieve zero-touch provisioning
OSS Consolidation and Modernization
Replace legacy orchestrators, cartridges, and hardcoded logic with a no-code, convergent platform that spans mobile, fixed, and enterprise domains. Symphonica integrates seamlessly with your BSS via TMF Open APIs and our plug-and-play MagicNBI, simplifying your architecture and dramatically reducing costs.
- Tigo Replaces Dozens of OSS Silos with One Unified Platform — Across 9 Countries
izzi unifies Mobile, Fixed, TV, OTT, and B2B Services on a Single OSS Platform
Autonomous Networks
Symphonica enables self-healing by embedding agentic AI into every workflow. When services fail, virtual agents diagnose, act, and adapt—automatically. Each fix improves the system, turning failures into fuel for smarter operations. This is how you evolve from automation to autonomy.
- Agentic Self-Healing: Autonomous Node Recombination for Service Continuity
- From legacy OSS and scripting to Autonomous, Zero-Touch NOC
- Tigo Reduces OSS Order Fallout with Automated Root-Cause Analysis
Build and Expose Open Gateway APIs Immediately
Symphonica's standard API catalog gives you instant access to all CAMARA APIs — simply pick your desired API as a workflow trigger and build custom workflows, tailored to fit your unique network environment, using intuitive drag-and-drop tools and smart AI prompting.
- Telecom & Symphonica launch OpenXpand to drive Open Gateway adoption
- Tigo taps on Symphonica & OpenXpand to quickly launch Open Gateway
Enable Secure AI Coding
Let internal teams and technology partners use tools such as Cursor, Claude Code, and Codex to build telecom applications faster—without giving AI agents uncontrolled access to network or OSS/BSS resources.
Symphonica acts as the governed execution layer, exposing approved workflows, integrations, and data through MCP while enforcing granular access policies and maintaining a complete audit trail.
Explore Use Case
Proven Results with Our Agentic No-Code OSS Platform
Our customers experience significant operational improvements and cost savings.
90%+
Faster time-to-market for new services
30+
Point increase in NPS due to rapid improvement cycles
40%
OPEX reduction for our customers
1k+
TPS towards southbound integrations
What is a No-Code OSS?
A No-Code OSS for Telcos is a modern telecom operations platform that enables operations, product, and IT teams to design, automate, integrate, and continuously improve service workflows without traditional software development cycles.
Users can combine visual tools, AI prompting, reusable connectors, and governed AI agents to launch services, resolve operational issues, and adapt processes independently—while maintaining enterprise-grade control, security, and traceability.
Key No-Code OSS Features
Lightning Fast Service Deployment
Launch new services in hours, not months — with zero-code, AI-assisted workflows and integrations, and no waiting on vendors. Iterate fast to refine, optimize and grow what works.
Rapid Continuous Improvement Cycles
Adapt, improve, and test daily — not quarterly. Fix flows, optimize services, and launch changes without waiting on dev teams or vendor cycles.
Design with AI, Visual Tools, and Reusable Skills
Create complex orchestration flows and integrations using AI prompts, drag-and-drop tools, reusable Skills, and pre-built connectors—all within a governed telecom environment.
Team Autonomy Without Vendor Lock-In
Enable operations, product, and IT teams to independently build, reuse and evolve OSS workflows and integrations — without software engineers or vendor-driven change requests.
Ideal For
- Tier-1 telecom operators
- MVNOs and ISPs
- Operations and engineering teams
- System integrators modernizing legacy OSS
What is a Convergent OSS?
A Convergent OSS for Telcos is a next-generation operations platform that unifies and automates the service lifecycle across multiple network domains, technologies, and service types — all through a single orchestration and activation layer.
In simple terms, a convergent OSS eliminates traditional silos. Instead of maintaining separate systems to manage different services (like fixed broadband, mobile, IoT, OTTs, enterprise, or wholesale) or different network technologies (e.g., 5G, FTTH, GPON, satellite), a convergent OSS orchestrates them all in one place.
Key Unified OSS Features
Multi-domain Orchestration
Automates end-to-end workflows across diverse access, transport, and core networks — plus cloud services and IT systems — with no intermediary integration layers required.
Unified Service Logic
Uses a common engine and reusable workflows to provision, activate, and assure any service.
Consistent Customer Experience
Enables operators to deliver and manage bundles (e.g., fixed-mobile convergence, quad-play) with a single stack, instead of fragmented silos.
Faster Innovation
With a convergent OSS like Symphonica, operators can launch new services (like 5G network slicing or enterprise SD-WAN) without building a parallel OSS.
What is an Agentic AI OSS?
An Agentic AI OSS for Telcos embeds AI agents into telecom workflows so they can analyze context, reason through alternatives, and take approved actions. Unlike uncontrolled AI automation, Symphonica combines agentic intelligence with deterministic workflows, granular policies, human oversight, and full auditability.
Key Agentic AI OSS Features
Supports Hybrid Workflows
An Agentic AI OSS for Telcos needs hybrid workflows: deterministic for scale, agentic for exceptions. Standard orders flow fast; AI agents step in only when things go off script.
Context-Aware Reasoning
True agentic behavior requires understanding. Telco OSS Agents incorporate real-time business context, service definitions, inventory data, and network state to reason holistically.
Autonomous Order Fallout Recovery
When telecom service orders fail (due to inconsistent data, unavailable resources, or external errors), AI agents diagnose the cause, try alternative resolutions, and reattempt — without escalation.
Agentic AI Self-Optimization for Scalability
When the embedded AI agents consistently make the same decisions, Supervising Agent steps in to add deterministic actions to the workflow, right before the agent is needed.
AI Policy Enforcement
Define exactly which workflows, systems, APIs, and data each AI agent or application can access.
Full Audit Trail
Record every action, decision, tool invocation, and workflow execution with complete provenance and traceability.
Model-Context-Protocol (MCP) Support for Telco OSS
Symphonica's MCP server gives internal and external AI agents structured access to approved telecom workflows, integrations, tools, and operational data. Granular policies determine what each agent can discover and execute, while every interaction is logged for governance, security, and compliance.
Workflows, Integrations and Data exposed through MCP
An Agentic Telco OSS exposes workflows, data, and integrations via MCP — giving internal and external AI agents structured, contextual access to everything they need to reason and act.
Workflow AI Agents consume MCP tools
AI Agents within the OSS workflows must be able to discover and invoke internal and external tools, data, and APIs through MCP — ensuring seamless composability.
Ideal For
- Tier-1 telecom operators
- MVNOs and ISPs
- Operations and engineering teams
- System integrators modernizing legacy OSS
AI Governance for Mission-Critical Telecom Operations
Adopt AI without compromising control. Symphonica provides a governed layer between AI agents, applications, OSS/BSS platforms, and network resources—helping telecom operators define what AI can access, what it can execute, and how every action is traced.
Granular Access Policies
Control which agents, teams, and applications can use each workflow, API, or data source.
Governed Execution
AI agents act through approved Symphonica workflows instead of connecting directly to critical systems.
Complete Auditability
Every request, decision, execution, and outcome is logged with full provenance.
What is a Cloud-Native OSS?
A Cloud-Native OSS for Telcos is built for elasticity, resilience, and rapid change — using microservices, containers, and Kubernetes. It ensures high availability, strong security, and zero-downtime updates. For telcos, it means faster rollouts, reduced risk, and always-on reliability.
Key Cloud-Native OSS Features
Elastic Scalability
Utilizes only what's needed and auto-scales on demand — ideal for mass provisioning, activations, and bursty workloads.
Microservices Architecture and Zero-Downtime Updates
Modular, decoupled services enable faster updates, safer deployments, and easier maintenance.
Containerized Fault-Tolerant Design
Ensures portability, resilience, and automated failover using industry-standard orchestration.
Built-In Security & Compliance
Encrypts data, isolates workloads, and adheres to telco-grade security standards.
Legacy vs. Modern OSS in Telecom
For decades, telco software platforms have been rigid, closed, code-heavy, and vendor-dependent—slowing down service launches and locking operators into costly integration cycles.
Symphonica redefines that model. As the first cloud-native, agentic, no-code OSS, it empowers telecom teams to design, launch, and evolve services visually, without writing code or waiting on developers. The difference isn't just speed—it's a shift in control, cost, and who gets to innovate.
| Symphonica | Legacy OSS |
|---|---|
| No-Code built visually by ops teams, no devs needed. | Code-Heavy slow change cycles, vendor-dependent integrations. |
| Convergent one platform for 5G, fiber, IoT, and legacy. | Mono-Technology silos for each domain, no cross-tech orchestration. |
| Cloud-Native elastic, instant deployments, zero infrastructure. | Monolithic on-prem or hosted, fragile, expensive to scale or upgrade. |
| Agentic, Governed & Flow-Based combine deterministic automation and AI agents with policies, context, and full traceability. | Exclusively Deterministic static rules, no learning, zero context awareness. |
| Root Cause Visibility end-to-end visual traceability, AI root cause detection. | Opaque Operations manual log analysis, no traceability, slow reprocessing. |
| Governed AI Access AI agents operate through approved tools, policies, and audited workflows. | Uncontrolled or Disconnected AI AI tools lack secure, contextual access to operational systems. |
Consolidate Legacy Silos into One Convergent OSS
Symphonica unifies service orchestration across mobile, fixed broadband, digital, legacy, and enterprise domains — on a single convergent platform that includes 200+ pre-built connectors and the power to create new ones instantly, with agentic AI and no code. From 5G, slicing, and GPON to OTT, IPTV, and legacy access, you can automate across technologies without vendor delays or coding constraints.
Mobile
5G, slicing, IMS, 4G, 3G, Legacy
Fixed
GPON, DOCSIS, DSL, TV, Legacy
Enterprise
IoT, Private 5G, SASE, B2B
Satellite
LEO & GEO Broadband, DTH
Plug & Play Legacy OSS Replacement
Replace Your OSS Without Touching Your BSS integrations
Symphonica MagicNBI is an AI-powered adapter that instantly understands your existing BSS-OSS integrations — no custom development or risky rewrites. Simply point your BSS to Symphonica, and it seamlessly translates whatever your legacy OSS was handling.
With MagicNBI, you can finally decommission outdated OSS silos and legacy IT systems while keeping your BSS integrations fully intact. Unlock the power of Agentic No-Code Workflows and Connectors to simplify operations and accelerate time to market.
Modernize at your own pace and achieve true agility — without the usual integration headaches. Streamline your tech stack, automate faster, and future-proof your OSS, all without disrupting what already works.
AI-powered TM Forum ODA Compliance
Enable TM Forum ODA for any Legacy Systems
Symphonica helps CSPs transform any legacy system into ODA compliant, no matter how old. Just expose your desired ODA API as the trigger for your workflow, and build the logic with no-code integration to your legacy systems.
Become ODA compliant without replacing your Legacy Systems. Digital transformation doesn’t have to be disruptive. With Symphonica, CSPs can:
- Preserve legacy system investments
- Adopt TM Forum standards without replatforming
- Accelerate automation, orchestration, and innovation
- Future-proof operations for autonomy and agility
AI-Driven OSS
Symphonica's AI-Powered Telecom Copilot redefines telecom operations by embedding intelligence directly into your OSS workflows. This AI assistant accelerates root cause analysis, optimizes service workflows, and proactively recommends improvements — enabling telecom teams to operate with unprecedented speed and precision.
What the AI Copilot Does
AI-Powered Root Cause Analysis
Quickly identifies the root causes of transaction failures, reducing diagnostic time from hours to seconds.
AI-Driven Proactive Recommendations
Offers actionable insights to resolve issues effectively, facilitating swift recovery and continuous improvement.
AI-Assisted Workflow Optimization
Analyzes and suggests enhancements to service workflows, ensuring optimal performance and resource utilization.
Stop Order Fallout at Scale
Recover lost revenue and boost service reliability
Symphonica provides telcos with full visibility into every order, utilizing AI-based root Cause Analysis and no-code tools. Eliminate blind spots, resolve systemic issues faster, and prevent repeat failures — all from a single Agentic AI OSS platform.
What Our Customers Say
Hear from telecom leaders who have transformed their operations with Symphonica.
Symphonica has been adopted in 3 countries in Latin America and will be expanded to other countries as we continue deploying our wholesale FTTH service.
By implementing Symphonica, we enabled a nationwide digital transformation, managing N-Play services over physical and virtual networks.
Symphonica's cloud-native service orchestration and AI-powered OSS capabilities let us move fast, implement changes efficiently.
Partnering with Symphonica, we launched a new cloud-native company to support mobile operators in the end-to-end deployment of the GSMA Open Gateway initiative.
Blog Articles
Stay updated with the latest trends in telecom operations and OSS innovation.
Vibe-Config: Intention-Driven Configuration for No-Code Platforms
Vibe-coding isn’t just for developers anymore. On no-code platforms like Symphonica, vibe configuration lets teams express business intent while an AI agent turns it into governed platform artifacts, staged, proven, and documented at every…
From AI Vision to Network-Safe Execution: Symphonica at DTW Ignite 2026
At DTW Ignite 2026, Symphonica showed how telecom operators can move from AI vision to network-safe execution with Agentic No-Code OSS, Symphonica MCP, and governed AI-powered OSS workflows.
Vibe Config for No-Code OSS: From Intent to Platform Configuration in Less Time
Vibe config introduces a faster way to turn service intent into governed telecom configuration. See how Symphonica’s MagicNBI help operators accelerate no-code provisioning, reuse proven knowledge, and support OSS modernization.
Ready to Modernize Your OSS?
Welcome to Symphonica. Welcome to the Agile Telco Generation.