The Leader in Agentic No-Code OSS for Telcos

Trusted by Leading Telcos in 25+ countries

Join the industry leaders who have transformed their operations with  Symphonica’s No-Code OSS platform.

Value Proposition

Why Leading Telcos Choose Symphonica OSS?

Symphonica turns Telcos into AI-native Techcos—faster, leaner, and in full control.

With its cloud-native, Agentic No-Code OSS, Symphonica empowers Telcos to modernize and consolidate legacy systems into AI-powered, hyperscaler-grade agile operations. Its flow-based, agentic AI orchestration streamlines service design, accelerates deployment, and automates operations —including self-healing— unlocking faster innovation, lower costs, and a future-ready telecom stack built for sustained competitiveness.

Reduced and Predictable Costs

Slash OPEX and TCO by 40%+ with no-code automation, eliminating change requests and reducing reliance on professional services.

No-Code Automation for Telcos

Symphonica empowers internal teams to automate everything and embed agentic AI into operations, without writing a single line of code.

Launch products 10x faster

AI Prompting and Drag-and-Drop ease to rollout products faster, onboard OTT partners, and unlock new revenue streams. No code required.

Proven Reliability at Scale

Trusted by Tier 1 operators. Symphonica delivers high availability, stability, and performance from day one.

Cloud-Native OSS

Symphonica is a true cloud-native SaaS OSS—elastic, secure, and instantly deployable, with zero infrastructure overhead.

Launch products 10x faster

AI Prompting and Drag-and-Drop ease to rollout products faster, onboard OTT partners, and unlock new revenue streams. No code required.

Reduced and Predictable Costs

Slash OPEX and TCO by 40%+ with no-code automation, eliminating change requests and reducing reliance on professional services.

Proven Reliability at Scale

Trusted by Tier 1 operators. Symphonica delivers high availability, stability, and performance from day one.

Cloud-Native OSS

Symphonica is a true cloud-native SaaS OSS—elastic, secure, and instantly deployable, with zero infrastructure overhead.

No-Code Automation for Telcos

Symphonica empowers internal teams to automate everything and embed agentic AI into operations, without writing a single line of code.

Digital Transformation for Telcos

Agentic No-Code OSS Use Cases

What leading telcos are achieving faster with Symphonica’s Agentic AI-Powered No-Code automation.

Automate Telecom Operations

Empower your teams to automate any and all workflows without writing code or relying on vendors. Symphonica makes it easy to build and modify agentic orchestration logic in minutes.

Tigo Modernizes Mobile, Fixed and OTT Orchestration and Activation with Symphonica

AT&T fully automates Number Portability for its digital brand Wim

Zero-Touch NOC: How Bestel Mexico Automated the First Line of B2B Customer Care

Fixed Broadband Bottom-up Self-Provisioning Saves Millions at Telecom

Transforming Telco Operations: How Point Broadband Reduced Costs by 40% in 4 Months

Omni Fiber Eliminates Manual Inventory Tasks—Accelerates Rollouts, Boosts Accuracy

Drive New Revenues for Telcos

Monetize faster by launching new services in days—not months. Symphonica empowers telcos to roll out entirely new products with no-code speed and AI-driven orchestration. Eliminate IT bottlenecks, enable daily iteration, and let the business drive new revenue—without waiting on code or change requests.

Open Gateway: How Telecom certified five Open Gateway APIs in just 2 months

MVNO Enablement: AT&T Mexico enables disruptive Digital Brands at record speed

Launch New Bundles: Tigo adds 15+ OTTs to their offering with no-code integrations

Fix Revenue Leakage from Order Fallouts

Order fallouts cause missed activations, delayed billing, and lost revenue. Symphonica detects, reports, and resolves fallouts automatically with AI-powered root cause analysis and no-code remediation — ensuring clean order flows and faster revenue capture.

Tigo cuts mobile order fallout rate to less than 0.3%

AT&T reduces portability workflows fallout rates to zero

Enable True Agility and Faster Time-to-Market for Telcos

Launch fast, launch often, launch cheap; then double down on what works and evolve daily. Symphonica gives operators the autonomy to build and adapt services on their terms—with no-code design, agentic automation, and instant deployment.

AT&T Mexico launches a new Digital Mobile Operation in just 3 months

Launch New Bundles: Tigo onboarded Disney+ in 2 weeks with Symphonica

Omni Fiber’s rapid time-to-market, agile service launch capabilities, and instant deployment model

Improve Customer Experience

Deliver faster, simpler, and more reliable service experiences—without the friction of manual steps, order errors, or legacy bottlenecks. With intelligent orchestration, zero-touch provisioning, active virtual agents, and real-time visibility, operators dramatically reduce calls, visits, and truck rolls. Customers get what they want—on time, the first time.

AT&T digital brand WIM onboards New Customers with Voice, Data and OTTs in 120 seconds

WIM transforms Customer Care with a Virtual Agent that operates directly on the Network

WOW rapidly updates eero provisioning workflows to achieve zero-touch provisioning and reduce innumerable calls and truck rolls

OSS Consolidation and Modernization

Replace legacy orchestrators, cartridges, and hardcoded logic with a no-code, convergent platform that spans mobile, fixed, and enterprise domains. Symphonica integrates seamlessly with your BSS via TMF Open APIs and our plug-and-play MagicNBI, simplifying your architecture and dramatically reducing costs.

Tigo Replaces Dozens of OSS Silos with One Unified Platform—Across 9 Countries

izzi unifies Mobile, Fixed, TV, OTT, and B2B Services on a Single OSS Platform

Autonomous Networks

Symphonica enables self-healing by embedding agentic AI into every workflow. When services fail, virtual agents diagnose, act, and adapt—automatically. Each fix improves the system, turning failures into fuel for smarter operations. This is how you evolve from automation to autonomy.

Agentic Self-Healing: Autonomous Node Recombination for Service Continuity

From legacy OSS and scripting to Autonomous, Zero-Touch NOC

Tigo Reduces OSS Order Fallout with Automated Root-Cause Analysys

Build and Expose Open Gateway APIs Immediately

Symphonica’s standard API catalog gives you instant access to all CAMARA APIs — simply pick your desired API as a workflow trigger and build custom workflows, tailored to fit your unique network environment, using intuitive drag-and-drop tools and smart AI prompting.

Telecom & Symphonica launch OpenXpand to drive Open Gateway adoption

Tigo taps on Symphonica & OpenXpand to quickly launch Open Gateway

Success Metrics

Proven Results with Our Agentic No-Code OSS Platform

Our customers experience significant operational improvements and cost savings.

Faster time-to-market for new services

Point increase in NPS due to rapid improvement cycles

OPEX reduction for our customers

TPS towards southbound integrations

No-Code OSS

What is a No-Code OSS?

A No-Code OSS for Telcos is a modern telecom operations platform that empowers Ops teams —not just engineers— to build, automate, and manage service AI-infused workflows without writing code. Instead of relying on developers or vendor timelines, users design processes visually through drag-and-drop tools and AI prompting. It works across all technologies and vendors, enabling telcos to launch services faster, fix issues instantly, and evolve their OSS on their own terms.

Key No-Code OSS Features

Lightning Fast Service Deployment

Launch new services in hours, not months—with zero-code, AI-assisted workflows and integrations, and no waiting on vendors. Iterate fast to refine, optimize and grow what works.

Rapid Continuous Improvement Cycles

Adapt, improve, and test daily—not quarterly. Fix flows, optimize services, and launch changes without waiting on dev teams or vendor cycles.

Visually Design Workflows and Integrations

Design complex agentic orchestration flows and integrations with AI prompts and drag-and-drop ease. Combine mobile, fixed, and digital services in a single canvas—no code required.

Team Autonomy Without Vendor Lock-In

Enable operations, product, and IT teams to independently build, reuse and evolve OSS workflows and integrations—without software engineers or vendor-driven change requests.

Ideal For

Tier-1 telecom operators

MVNOs and ISPs

Operations and engineering teams

System integrators modernizing legacy OSS

Multi-Domain Service Orchestration

What is a Convergent OSS?

A Convergent OSS for Telcos is a next-generation operations platform that unifies and automates the service lifecycle across multiple network domains, technologies, and service types — all through a single orchestration and activation layer.

In simple terms, a convergent OSS eliminates traditional silos. Instead of maintaining separate systems to manage different services (like fixed broadband, mobile, IoT, OTTs, enterprise, or wholesale) or different network technologies (e.g., 5G, FTTH, GPON, satellite), a convergent OSS orchestrates them all in one place.

Key Unified OSS Features

Multi-domain Orchestration

Automates end-to-end workflows across diverse access, transport, and core networks — plus cloud services and IT systems — with no intermediary integration layers required.

Unified Service Logic

Uses a common engine and reusable workflows to provision, activate, and assure any service.

Consistent Customer Experience

Enables operators to deliver and manage bundles (e.g., fixed-mobile convergence, quad-play) with a single stack, instead of fragmented silos.

Faster Innovation

With a convergent OSS like Symphonica, operators can launch new services (like 5G network slicing or enterprise SD-WAN) without building a parallel OSS.

Agentic AI Telco OSS

What is an Agentic AI OSS?

An Agentic AI OSS for Telcos is an operational platform that doesn’t just follow instructions—it thinks, adapts, and acts on its own. It embeds AI agents into service workflows that can reason through alternatives and take autonomous action. When a service order fails or a network misbehaves, the system doesn’t escalate—it fixes it. Over time, it learns from outcomes, improves itself, and becomes smarter with every decision.

Key Agentic AI OSS Features

Supports Hybrid Workflows

An Agentic AI OSS for Telcos needs hybrid workflows: deterministic for scale, agentic for exceptions. Standard orders flow fast; AI agents step in only when things go off script.

Context-Aware Reasoning

True agentic behavior requires understanding. Telco OSS Agents incorporate real-time business context, service definitions, inventory data, and network state to reason holistically.

Autonomous Order Fallout Recovery

When telecom service orders fail (due to inconsistent data, unavailable resources, or external errors), AI agents diagnose the cause, try alternative resolutions, and reattempt—without escalation.

Agentic AI Self-Optimization for Scalability

When the embedded AI agents consistently make the same decisions, Supervising Agent steps in to add deterministic actions to the workflow, right before the agent is needed.

Model-Context-Protocol (MCP) Support for Telco OSS

Workflows, Integrations and Data exposed through MCP

An Agentic Telco OSS exposes workflows, data, and integrations via MCP—giving internal and external AI agents structured, contextual access to everything they need to reason and act.

Workflow AI Agents consume MCP tools

AI Agents within the OSS workflows must be able to discover and invoke internal and external tools, data, and APIs through MCP—ensuring seamless composability.

Ideal For

Tier-1 telecom operators

MVNOs and ISPs

Operations and engineering teams

System integrators modernizing legacy OSS

Cloud-Native OSS

What is a Cloud-Native OSS?

A Cloud-Native OSS for Telcos is built for elasticity, resilience, and rapid change—using microservices, containers, and Kubernetes. It ensures high availability, strong security, and zero-downtime updates. For telcos, it means faster rollouts, reduced risk, and always-on reliability.

Key Cloud-Native OSS Features

Elastic Scalability

Utilizes only what’s needed and auto-scales on demand—ideal for mass provisioning, activations, and bursty workloads.

Microservices Architecture and Zero-Downtime Updates

Modular, decoupled services enable faster updates, safer deployments, and easier maintenance.

Containerized Fault-Tolerant Design

Ensures portability, resilience, and automated failover using industry-standard orchestration.

Built-In Security & Compliance

Encrypts data, isolates workloads, and adheres to telco-grade security standards.

Break free from Leagacy OSS

See It In Action

Experience The Power of
Agentic No-Code OSS

Discover how leading telcos are using Symphonica to design, deploy and manage complex services without writing a single line of code.

Telco OSS Comparison

Legacy vs. Modern OSS in Telecom

For decades, telco software platforms have been rigid, closed, code-heavy, and vendor-dependent—slowing down service launches and locking operators into costly integration cycles.

Symphonica redefines that model. As the first cloud-native, agentic, no-code OSS, it empowers telecom teams to design, launch, and evolve services visually, without writing code or waiting on developers. The difference isn’t just speed—it’s a shift in control, cost, and who gets to innovate.

Symphonica	Legacy OSS
No-CodeBuilt visually by ops teams—no devs needed.	Code-HeavySlow change cycles, vendor-dependent integrations.
ConvergentOne platform for 5G, fiber, IoT, and legacy.	Mono-TechnologySilos for each domain, no cross-tech orchestration.
Cloud-NativeElastic, instant deployments, zero infrastructure.	MonolithicOn-prem or hosted, fragile, expensive to scale or upgrade.
Agentic & Flow-BasedHybrid self-healing, adaptable, autonomous workflows.	Exclusively DeterministicStatic rules, no learning, zero context awareness.
Root Cause VisibilityEnd-to-end visual traceability, AI root cause detection.	Opaque OperationsManual log analysis, no traceability, slow reprocessing.

Unified OSS for Telcos

Consolidate Legacy Silos into One Convergent OSS

Symphonica unifies service orchestration across mobile, fixed broadband, digital, legacy, and enterprise domains—on a single convergent platform that includes 200+ pre-built connectors and the power to create new ones instantly, with agentic AI and no code. From 5G, slicing, and GPON to OTT, IPTV, and legacy access, you can automate across technologies without vendor delays or coding constraints.

Mobile

5G, slicing, IMS, 4G, 3G, Legacy

Fixed

GPON, DOCSIS, DSL, TV, Legacy

Enterprise

IoT, Private 5G, SASE, B2B

Satellite

LEO & GEO Broadband, DTH

Browse Hundreds of Readily Available Connectors

View Use Cases

Plug & Play Legacy OSS Replacement

Replace Your OSS Without Touching Your BSS integrations

Symphonica MagicNBI is an AI-powered adapter that instantly understands your existing BSS-OSS integrations—no custom development or risky rewrites. Simply point your BSS to Symphonica, and it seamlessly translates whatever your legacy OSS was handling.

With MagicNBI, you can finally decommission outdated OSS silos and legacy IT systems while keeping your BSS integrations fully intact. Unlock the power of Agentic No-Code Workflows and Connectors to simplify operations and accelerate time to market.

Modernize at your own pace and achieve true agility—without the usual integration headaches. Streamline your tech stack, automate faster, and future-proof your OSS, all without disrupting what already works.

Learn More About our MagicNBI

BSS that work with Symphonica

AI-powered TM Forum ODA Compliance

Enable TM Forum ODA for any Legacy Systems

Symphonica helps CSPs transform any legacy system into ODA compliant, no matter how old. Just expose your desired ODA API as the trigger for your workflow, and build the logic with no-code integration to your legacy systems.

Become ODA compliant without replacing your Legacy Systems

Digital transformation doesn’t have to be disruptive. With Symphonica, CSPs can:

Preserve legacy system investments

Adopt TM Forum standards without replatforming

Accelerate automation, orchestration, and innovation

Future-proof operations for autonomy and agility

Learn how to make Legacy Systems ODA compliant

Next-Gen Technology

AI-Driven OSS

Symphonica’s AI-Powered Telecom Copilot redefines telecom operations by embedding intelligence directly into your OSS workflows. This AI assistant accelerates root cause analysis, optimizes service workflows, and proactively recommends improvements—enabling telecom teams to operate with unprecedented speed and precision.

AI-Powered Root Cause Analysis

Quickly identifies the root causes of transaction failures, reducing diagnostic time from hours to seconds.

AI-Driven Proactive Recommendations

Offers actionable insights to resolve issues effectively, facilitating swift recovery and continuous improvement.

AI-Assisted Workflow Optimization

Analyzes and suggests enhancements to service workflows, ensuring optimal performance and resource utilization.

Learn More About Symphonica’s AI Copilot

Stop Order Fallout at Scale:

Recover lost revenue and boost service reliability

Symphonica provides telcos with full visibility into every order, utilizing AI-based root Cause Analysis and no-code tools. Eliminate blind spots, resolve systemic issues faster, and prevent repeat failures — all from a single Agentic AI OSS platform.

Discover Order Traceability

Success Stories

What Our Customers Say

Hear from telecom leaders who have transformed their operations with Symphonica.

Maximiliano Reggio

Engineering and Network Development Manager LATAM UFINET

Symphonica has been adopted in 3 countries in Latin America and will be expanded to other countries as we continue deploying our wholesale FTTH service.

Israel Madiedo

Innovation and Technology Director izzi Telecom

By implementing Symphonica, we enabled a nationwide digital transformation, managing N-Play services over physical and virtual networks.

Hernan Arcidiacono

CTIO of iplan

Symphonica’s cloud-native service orchestration and AI-powered OSS capabilities let us move fast, implement changes efficiently.

Roberto Nobile

CEO at Telecom Argentina

Partnering with Symphonica, we launched a new cloud-native company to support mobile operators in the end-to-end deployment of the GSMA Open Gateway initiative.