Santiago Gonzalez
Contributor
Seasoned Solution Architect (Product Evangelist) with over 25 years of expertise in the Telecom Industry. Multitasking, seamlessly managing various aspects of complex projects. Meeting project deadlines and exceeding customer needs is not just a goal but a passion that drives me.
LinkedInResources by Santiago Gonzalez
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Vibe-Config: Intention-Driven Configuration for No-Code Platforms
Vibe-coding isn’t just for developers anymore. On no-code platforms like Symphonica, vibe configuration lets teams express business intent while an AI agent turns it into governed platform artifacts, staged, proven, and documented at every…
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Vibe Config for No-Code OSS: From Intent to Platform Configuration in Less Time
Vibe config introduces a faster way to turn service intent into governed telecom configuration. See how Symphonica’s MagicNBI help operators accelerate no-code provisioning, reuse proven knowledge, and support OSS modernization.
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Governed Execution with Symphonica MCP
At DTW, Symphonica will show how telcos can use AI coding to move from business intent to governed, network-safe execution.
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AI Coding for Telecom with Symphonica MCP
AI-assisted coding is rapidly changing how telecom operators approach software development. New portal features, integrations, workflows, and customer-facing applications can now be created faster, with less repetitive work and shorter del…
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Network-Safe AI Coding for Telecom: What We’ll Show at DTW
See how Symphonica MCP enables Network-Safe AI Coding for telecom, allowing operators to accelerate development while keeping network access governed, traceable, and auditable.
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Symphonica and Symphonica MCP: Enabling Controlled Vibe-Coding for Telecom Developers
Vibe-coding is reshaping how developers build software. Learn how Symphonica MCP enables telecom developers to move fast with full governance, traceability, and OSS control.
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From No-Code to Intent-Based Configuration: A New Way to Shape OSS Behavior
Discover how Agentic AI OSS and intent-based configuration are transforming no-code OSS platforms, enabling smarter, adaptive telecom operations.
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No-Code OSS Migration Windows: From Rollback Risk to Real-Time Control
No-Code OSS migration windows allow telecom teams to adapt orchestration and integrations in real time—eliminating rollback risk and enabling confident, resilient OSS modernization.
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From Manual Fallout to Agentic Recovery: A New Path for Legacy OSS
Order fallout has long been one of the most expensive and frustrating problems in telecom operations. When a service order fails somewhere between the BSS, a legacy SOM, and the network, the result is almost always the same: a fallout inbo…
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Agentic OSS: How Symphonica Enables Autonomous Telecom Operations
Agentic OSS is redefining autonomous telecom operations. Discover how Symphonica blends agentic AI, no-code workflows, and cloud-native orchestration for fully automated OSS.
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No-Code Orchestration and AI: Accelerating the Journey to Autonomous Networks
Discover how Symphonica’s no-code orchestration and AI-driven automation enable operation awareness, RCA, and full network autonomy.
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No IT Operations: Symphonica for Redefining Control in the Age of SaaS
No-Code OSS by Symphonica powers agile telco operations with cloud-native, agentic AI—cutting IT bottlenecks and accelerating service delivery.
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Frictionless Telecom Inventory: How Symphonica Automates Field Asset Registration in Real Time
Traditional manual telecom inventory slows activation and is costly. Symphonica’s no-code Agentic OSS automates field scanning and AI workflows for instant inventory now improving speed and scale.
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Agentic Self-Healing in Fiber Networks: How Symphonica Enables Autonomous Node Recombination for Service Continuity
Operational changes are routine—fiber redistributions, tray reconfigurations, and ONT migrations. But these changes often result in service interruptions, OSS inconsistencies, and support chaos. Symphonica rewrites that story. With agentic…
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From Truck Rolls to Plug & Play: How Symphonica Automates Home Internet Installation with Zero-Touch Provisioning
Symphonica automates home internet installation with zero-touch provisioning, no-code orchestration, and AI-powered workflows.
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Simplifying Number Portability with No-Code Orchestration: How Symphonica Powers Fast, Fraud-Proof Number Portability Operations
Symphonica transforms number portability with no-code orchestration, real-time traceability, and AI automation for fast, secure, and error-free port-in processes.
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Fast-Track Innovation: How Symphonica Accelerates Proof of Concept Deployments
Leverage Symphonica’s no-code design environment and Magic NBI to fast-track OSS Proof of Concept deployments—validate integrations and workflows in weeks.
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Democratizing OSS Configuration: How Symphonica Empowers Every Operator
Symphonica’s model-driven, no-code approach democratizes OSS configuration, empowering every operator to innovate swiftly, cut costs, and eliminate vendor lock-in.
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No-Code OSS Use Cases: Build What You Need, When You Need It
In the telecom industry, conversations around automation platforms often center on predefined use cases, such as broadband provisioning, service assurance, and firmware upgrades. While these are valuable examples, they often lead to a misu…
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Deploy Symphonica, a No-Code OSS, Without Touching Your BSS
The rigidity and complexity of existing BSS systems often slow down the drive to modernize OSS environments. Introducing MagicNBI, a powerful North Bound Interface that acts as a smart, adaptive bridge between your BSS and modern OSS platf…
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Symphonica enables ODA for any Legacy OSS and BSS component
This is the practical path to ODA. Not a forklift upgrade. Not a multi-year black box integration. But a modular, incremental modernization strategy—powered by no-code, built for telco operations, and aligned to the ODA vision.
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Symphonica Showcases AI-Powered No-Code Orchestration at Mobile World Congress 2025
In collaboration with AWS Solutions Architects, Symphonica presented a real-world success story—the rapid deployment of WIM, a fully digital mobile brand by AT&T Mexico during Mobile World Congress 2025.
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Transforming Service Orchestration with Symphonica: Saving Truck Rolls with Unified Processes
Explore in this blog post how Symphonica, a no-code OSS orchestration platform, revolutionizes service activation by unifying workflows across diverse scenarios, eliminating unnecessary truck rolls, and delivering cost-effective, customer-…
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Zero-Touch Orchestrated Operations Center: Enhancing Telecom with No-Code Automation
Operational efficiency and customer satisfaction are critical to success. As networks become more complex, manual processes simply can’t keep up with the speed, reliability, and innovation demand. This is where the Zero-Touch Orchestrated…
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Leveraging ServiceNow and Symphonica for Efficient Service Orchestration
Learn how ServiceNow, acting as a Service Order Manager, and Symphonica, functioning as a Network-as-a-Service Orchestrator, work together to automate the provisioning of network services.
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Revolutionizing Customer Experience with Orchestration, Chatbots, and GenAI
In today’s competitive business landscape, delivering exceptional customer experiences while optimizing resources is crucial. By integrating orchestration platforms like Symphonica, advanced chatbots, and generative AI (GenAI), companies c…
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Business Benefits of Opening Fiber Networks to Other Operators Using the NaaS Concept
Learn how NaaS and Symphonica can revolutionize your network management and meet the growing demand for high-speed internet. Dive into the details in our latest blog post
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IoMT/ IoTM Catalyst: Unleashing the Potential of the Internet of Things
The IoMT (Internet of Moving Things) Catalyst project is more than just a technological advancement; it represents a paradigm shift in how we approach IoT ecosystems. By integrating cutting-edge technologies such as 5G, Multi-access Edge C…
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Unlocking the Untapped Potential of CAMARA for CSPs
The CAMARA Project has sparked both excitement and skepticism. While some may question its projected numbers, it’s imperative to look beyond the surface and recognize the profound benefits it offers, particularly for communications service…
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CAMARA and the Open Gateway Project
Today, we’re exploring CAMARA and the Open Gateway Project, two initiatives that are reshaping the telecom landscape as we know it. Understanding CAMARA CAMARA, an open-source project by the Linux Foundation, aims to standardize APIs acros…
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Move to Intent-Based Networking (IBN) based on Automation and Orchestration layers
In today’s hyper-connected world, adapting and responding swiftly to evolving business needs is paramount for organizations seeking a competitive edge. As technology continues to advance rapidly, traditional approaches to managing IT infra…
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Why use an intent-based networking solution instead of a software-defined networking solution?
In network management, two transformative technologies have emerged as key players: Software-Defined Networking (SDN) and Intent-Based Networking (IBN). While both aim to revolutionize traditional networking paradigms, they do so through d…
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Maximize Network Efficiency and Monetization with Intent-Based Networking Software
In today’s rapidly evolving technological landscape, the demand for more efficient and responsive network management solutions is higher. One such innovative approach that is gaining traction is Intent-Based Networking Software (IBNS). Int…
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What is intent-based networking and how does it dramatically reduce the time to deliver new services?
Intent-based networking is a software-enabled automation process that uses machine learning and orchestration levels to improve network operations and uptime. By describing the business outcomes operators wish to achieve, the network trans…
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Transforming Port Surveillance: TM Forum’s Catalyst for Sustainable and Autonomous IoMT Ecosystems
In the ever-evolving landscape of technology, the intersection of innovation and necessity often breeds groundbreaking solutions. One such paradigm-shifting endeavor is the TM Forum Catalyst “Sustainable and Autonomous IoMT Ecosystems.” Th…
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eSIM & Symphonica
Antes de compartir qué es y para qué se usa eSIM, un poco de historia. En el pasado, los terminales de telefonía celular no presentaban la posibilidad de cambiar de operadora de manera dinámica y, por esa razón, el usuario debía de alguna…
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Pros and Cons of Test Automation.
Let’s begin by defining what test automation is. Test automation involves the creation of scripts or code blocks that, through various libraries and tools, eliminate the need for human observation and replace it with logical validations as…
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Optimizing Deep Learning
The focus of this blog is to elucidate various methods that furnish information and facilitate decision-making in the selection of hyperparameters for optimal model learning.
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Virtual assistants, just a trend or something else?
Today, they are in a large number of homes, present in a variety of devices and within the reach of anyone. Their main function is to solve our doubts and make our lives easier. They are virtual assistants, and they are definitely a trend,…
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Cloud Computing
Understand the four cloud computing deployment models—Public Cloud, Private Cloud, Hybrid Cloud, and Community Cloud.
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Benefits of Intent-Driven Autonomous Networks
Nowadays, the service offering is usually created by the service provider. Then, the customer can choose one of the options or combine the offerings – as long as they are compatible. On the other hand, business logic based on the customer’…
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Cloud Computing Pillars
When considering a cloud-based solution, the prevailing mindset often revolves around deploying various application components in the cloud—an analogous concept to a traditional data center, but with the added advantage of cloud infrastruc…
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Symphonica – Element Manager/Controller API Troubleshooting in The Blink of an Eye
The Symphonica platform orchestrates multi-domain service orders based on TMF-compliant service orders, allowing them to be decomposed and orchestrated into actions, which are then executed on network elements and end-to-end services. The…
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On-Premises to Cloud
Discover the game-changing advantages of cloud-native microservices, and explore how Symphonica delivers seamless orchestration in private and public clouds.
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Remote OLT Orchestration
In today’s ecosystem, network providers have to deal with increasing bandwidth demand to be able to support high-end users’ expectations. This also includes internal requirements. They are required to add new technologies to their own infr…
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Quality of Service Monitoring with TR-143
Discover how TR-143 allows broadband Network Service Providers a tool to measure QoS using the Active Monitoring.
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Benefits of Sales Partner Collaboration
Ready to transform your business through effective collaboration and boost your success with quality sales partners? Dive into our insightful guide now.
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IDAN Main Objectives, Phase II and III
Curious about the Intent-driven autonomous networks – Phase III Catalyst project? In our latest blog post, we rewind to the development of Phase II during Digital Transformation World to grasp the essence of Phase III’s advancements.
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Intelligent Edge for Sustainable Agriculture – Phase II
Discover how the Intelligent Edge for Sustainable Agriculture Catalyst merges emerging technologies to reshape precision farming.
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5 Game-Changing Ways Intent Changes Provisioning, Activation, and Orchestration
Explore 5 game-changing ways intent revolutionizes network operations, enabling automation, agility, and real-time response.
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Leveraging Android TV to Remain Relevant in A Changing World
Cable and satellite content providers need to take advantage of Android TV. The question is, how? Let’s find out.
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Why Telco Companies Should Migrate to the Cloud
There are several compelling reasons for telcos to migrate to the cloud. Discover here why scalability, ease of designing and deploying new services are key to making this move.
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Satellite Services: provisioning, activation, and orchestration
Here are five capabilities satellite providers should take advantage of with a no-code automation platform that lets them bring complete solutions to market and feature satellite’s unique advantages.
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Software Defined Network, Telco Cloud & NFV
An overview on multiple types of networks in SDN and their functionalities, architecture and the working of an SDN, modeling and programming techniques of an SDN, OpenFlow protocols, SDN-C, TL1 and Yang, Core Networks and their concept and…
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Automating domain management to power NaaS
NaaS is exploding, demands automation to scale, and requires ready domain automation for its end-to-end service management principle to work.
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Automating Network Slicing for 5G Revenue Growth
5G revenue growth may happen faster than expected, and slicing is in the spotlight again. A new study by Juniper Research predicts the 5G services market will grow 60% in 2023, from $195 billion today to $315 billion, thanks to 600 million…
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Cloud computing deployment models
When selecting a cloud strategy, a business must consider a few factors, such as required cloud application components, preferred resource management tools, and legacy IT infrastructure requirements.
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Intent-Driven Autonomous Networks: Key Benefits
Nowadays, the service offering is usually created by the service provider, and the customer can choose an offer or make a combination as long as they are compatible.
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5G Network Slicing: How it Works
Network slicing is critical to the 5G possibilities, and if done right, network slicing has significant potential within the telecommunications ecosystem. Learn how to scale up, scale-down, and retire network slices.
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3 Applications of AI and Machine Learning in the Telecom Industry
In a world where consumers demand top-quality products and services, CSPs turn to artificial intelligence and machine learning to meet customers’ expectations. Here are the three main ways that ML and AI are revolutionizing the telecom sec…
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The Move to the Cloud in OSS/BSS
We are in the middle of an industry-wide shift from self-hosted OSS/BSS to cloud-native services. The main driving force behind this change is the need for agility and innovation, with cost considerations as a strong second reason. This is…
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How AI is Transforming the Telecom Industry
Artificial Intelligence (AI) is impacting the telecom industry and placing it at the center of the technological explosion. The driver of the growth of mobile and broadband services in the Internet of Things (IoT) era is AI. Artificial Int…
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AWS Block Storage Encryption Secures Volumes and Snapshots
Discover a reliable and secure cloud storage solution for application and development support provided by AWS.
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AWS Well-Architected Framework – Cost Optimization
Once you have chosen AWS as your preferred cloud solution, you will need to take a look at cost optimization. Here is what you need to know.
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Post-COVID Telecom Future: What Operators Should Expect
To get a picture of how things might turn out, the following are the possible scenarios for the telecom sector post-covid.
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Here’s Everything About Network Slicing in a 5G Context
5G network slicing allows multiple networks to be created on top of common physical infrastructures. Read more to learn about its benefits and challenges.
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Why OTT is Killing Cable
Let’s examine three reasons in particular why OTT is killing TV.
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Telecommunications, fertile ground for FPGAs
Learn in this blog post the impact of FPGAs and the different development directions that it will continue to grow
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On-Premise vs. Cloud Infrastructure
The debate over whether On-Premise vs. Cloud Infrastructure is better is endless as they both offer different benefits. Find out here both pros and cons of each one.
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5G Solutions Are Transforming Business and Daily Life
What are the biggest 5G consumer opportunities? Learn 5G solutions use cases and benefits in the industry.
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What Is 5G Network Slicing, and Where Is It Going?
What is 5G network slicing, and what does the future hold?
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Software Marketplaces: The Future of Telecom
The health of the telecommunications industry is vital to global growth, innovation, and prosperity. Most, if not all, industries transmit data, messages, and signals each day to facilitate operations. For this, communications service prov…
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5G Services Leading an Era of Innovation
Ready to explore the different environments that will be improved with the inclusion of 5G services? Read on to find out.
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7 Best Practices for Managing Security Operations on AWS
Here are a few patterns you can follow to make the most of Amazon Web Services and achieve success in the cloud.
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Amazon Web Services (AWS ) – Well-Architected Framework
The AWS Well-Architected Framework is based on five pillars. Discover why no other cloud provider has more functionalities than AWS.
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Reliability – Part of a Well-Architected AWS Framework
When designing a cloud system, there are several principles that must be fulfilled to ensure that the requirements for reliability will be met. Find out what these principles include.
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What to expect from 5G in the future?
Although 1 in 3 companies have accelerated their use of 5G, there are still factors to consider. Here’s what could affect 5G in the future.
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Not Combining Latest AI-Based Technology with Your Real-Time Orchestration Capabilities? Here’s Why You Should
The most important competency for CSPs’ future is knowing how to combine the latest AI-based technology with real-time orchestration. Here’s why they should
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Achieving security goals with AWS Cloud HSM
When it comes to AWS cryptography services, choosing the right tool will require that you understand the landscape of the cloud HSM service.
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GPON Multi-vendor Interoperability
Here is what to know about GPON multi-vendor interoperability and Symphonica, our no-code provisioning platform.
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A Change Towards The Cloud
Why should companies make a change and move all their applications to the cloud?
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Overview of NFV and SDN roles in 5G
Here is a brief introduction to NFV and SDN applications in 5G networks, their use cases and their importance to the telecommunications industry
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Network Slicing in 5G
5G, through network slicing, will enable providers to meet each sector’s unique requirements. This white paper seeks to explore its nature.
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Symphonica as a Well-Architected AWS Framework Secure Solution
This article will focus on the foundational security pillar as it relates to AWS (Amazon Web Services) frameworks.
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From Device Provisioning to Service Orchestration
Learn the comprehensive set of tools for the orchestration and provisioning of different devices and technologies that Intraway offers MSOs.
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Network Virtualization Motivated by the New Normal
Spurred on by the pandemic, Network Virtualization has already ramped up cable ISPs as demand for more upstream and downstream services puts the industry to test.
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All About Open RAN: The Next Revolution In The Telecom Industry
In this article, we take a look at what exactly is openRAN and how it can benefit network providers to build a more robust mobile access network. Read on to know more!
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What is AWS and its Role as Cloud Service
What is AWS and role as Cloud Service? Find out how AWS helps its global customers in every market to scale and develop.
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The Super AI
What is AI? What are its expectations? Why is it considered an industrial revolution? Why is it important for a company to use it to become an AI company? Find the answers to these questions here.
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Enabling AWS Adoption at Scale with Governance and Automation
The AWS control allows you to govern and do security operations easily, and at the same time, provide self-service capabilities to your end-users.
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Cloud Adoption Plan Step Four – Using Outside Expertise
Choosing the right outside expertise, using the criteria described in this blog, will help you seal overall success in your cloud adoption plan.
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Your Cloud Adoption Plan Step 3 – Prove Its Worth
Now that you’ve completed the first two major milestones on the way to a full cloud adoption plan, it is time to execute the third.
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OTT And CSP Bundling
Let’s take a look at how OTT and CSP bundles can be a win-win situation for all the parties involved.
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How Does Amazon Web Services Use Encryption?
Depending on your personality, using a contractor for data storage might be a weight off your mind or a giant source of anxiety. Putting all your company’s information in another company’s hands, storing it on a cloud server that you’re no…
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TM Forum Survey Reveals Telcos’ Use of Open API Exceeds Vendor Supply
Learn the results of TM Forum’s survey exploring software product vendor and communications service providers’ (CSPs) adoption of TM Forum Open API.
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Edge Computing and 5G- A New Revolution in Telecommunication
Let’s take a deeper look into what exactly is edge computing and how it is related to 5G. We will also explore a few examples where the edge computing and 5G duo is being used in applications.
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Data Processing, AI, and Cloud Servers at Telecommunications
Read on this blog with interesting insights and a comprehensive perspective about data processing and telecommunications.
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5G Networks Spectrum
How do 5G networks access the media? Learn more about the 5G spectrum, frequencies, bands, and differences between 4G networks and 5G in this blog post.
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4 Business Cases for Network Orchestration
In this article, we explore 4 important business cases for the implementation of network orchestration in the world of telecommunication.
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Why We Still Need to Wait for 5G Automation
With the growing interest in the adoption of wireless technologies in 5G automation, new players are entering the arena to make their business grow further.
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Symphonica: How Telecommunication Operators Can Leverage SaaS Technologies
Learn how telecommunication operators can leverage Software as a Service (SaaS) technologies to spur their digital transformation journeys.
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IoT Use Cases for Telecommunications Industry
With the concept of the Internet of Things or IoT pervading the world of technology, it is time for the telecommunications industry to ask an ever-important question- “What can IoT do for telecommunications?”
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Sell The Cloud to Your Team
Once you get support from your management, your next move is to get buy-in from your team. Learn the step two of your cloud adoption plan.
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Self-Driving Networks: What They Can Really Do For You
Managing networks might be cumbersome. Definitely, having networks run and manage themselves is key. That is the intuition behind self-driving networks.
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All About Autonomous Networks
In this article, we discuss in detail about highly adaptive autonomous networks and their most popular usages. Read on to learn more.
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Cloud Fundamentals
Concepts, common service models, delivery models, risks, and improvements. All you need to know to begin your journey to the cloud.
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4 Ways IoT Will Impact the Telecom Industry
The business world reaps benefits from IoT devices. Read on for four ways that IOT will impact the future of the telecommunications industry.
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Sell the Cloud to Your Leadership
To successfully transition a company from a premises-based IT infrastructure to the cloud, you need to sell the Cloud to your leadership. Learn how.
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The 5G Monetization Challenge
5G mobile technology should be ready by 2020, but time is running out. Companies have to focus on the monetization of the new 5G technology right now.
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AWS Partner Network: Be a Partner
AWS Partner Network (APN) is a global partner program for Amazon Web Services customers. Read on to find out how to be part of this program.
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How Secure is 5G?
5G networks bring high-speed data, but what about security? This blogpost gives you some points about 5G secure networks.
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The World in 5G
From digital natives to older adults, we all consume more and more data, how will 5G cover this hunger of data?
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Basics to Understand GPON Technology
Gigabit Passive Optical Networks (GPON Technology) is fiber optic that allows a higher speed of transmission and reception of data through a single fiber. Learn how its architecture works, the main features, and its advantages and disadvan…
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Symphonica Infrastructure Management for RPD Provisioning Lifecycle
How can MSOs operationalize the deployment and management of complex networks? Symphonica Infrastructure Management follows the TM Forum Resource Lifecycle Management to deploy the full cycle of RPD.
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Wi-Fi 6: Welcome to High-Efficiency Wireless
As a new standard, Wi-Fi 6 will be officially launched by the end of the year, this is a quick review of the most important things that you have to keep in mind to understand the new changes in this incredible technology.
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What does AndroidTV bring to Next Generation Technology?
The new service model of AndroidTV gives an important step by taking a presence in the mobile market and provides many useful features that adapt to different targets.
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Proactive Alarm Generation
How to avoid the growth of a transactional system? Proactive Alarm Generation is a 3-steps variable monitor process defined from a business point of view.
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Why Moving to the Cloud? | Video Blog
Moving services to the cloud is a must-go-through phase toward the digital transformation. Learn the main benefits and challenges of cloud projects, which resources and security factors you need to consider when moving services to the Clou…
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Why is GPON the Best Fiber-Optic Technology?
Getting fiber to the customer allows greater data speeds and opens new business opportunities. Within fiber optic options, GPON allows single shared optical fiber to support multiple users at a very low cost.
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Understanding TM Forum OPEN APIs
Main features and advantages of TM Forum’s open APIs (Application Programming Interface), an essential part of integration solution’s processes.
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What’s up with OTT?
OTT (“over the top”) streaming holds a strong position in the entertainment mainstream. Giants like Apple and Disney will jump into the market. Where will the OTT market go from here? Learn the industry’s forecast.
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Mobile App for Wi-Fi Installations
Operational problems of Wi-Fi Installation are avoidable if we get to identify areas of high noise, perform automated tests, and bring support operations. Mobile apps make this improvement possible.
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Business Opportunities in the 5G Era
In reality, 5G only means increased speed for those who can get it. What consumers are interested in are the new services that come along with it… Check out the major advances 5G empowers and how businesses can leverage them.
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SDN and Digitalization
Communication Service Providers are feeling pressure to morph into digital system providers (DSPs). How do they do that and what difference does it make?
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Is Home Wi-Fi Technology Ready for IoT?
Home Wi-Fi Technology is transforming homes into “connected homes” but we will have to wait a few years to dispose of a Wi-Fi that can respond to the needs of the IoT ecosystem. Which are the first steps to be done?
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Blockchain, Beyond Cryptocurrency
Blockchain is an emerging disruptive trend that will have a huge impact –not only on technology areas but in all aspects of society. In this blog post, learn all the benefits that implementing blockchain can bring to process automation.
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The New Generation of TV Services has Arrived
Competing with VOD offers, CSPs are looking for options to capture the subscribers’ interest with creative innovations. The New Generation TV Services includes the activation of different types of Set-Top-Boxes that adapt to the different…
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Everything You Should Know About eSIM
eSIM is a fast-emerging technology that will enable cross-device connectivity like we’ve never seen before. Check out what eSIM is and it’s many benefits here.
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How Tasting The Network Improves Quality Of Experience
Quality of Experience is not only a ‘how are we doing’ snapshot. Properly used, it becomes an invaluable network troubleshooting tool, identifying problems that escape normal QoS measurement and analysis.
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How to Improve Customers’ Wi-Fi Service Perception
Customers’ perception of Wi-Fi service quality has a huge impact on operator’s bottom line. Check out a few tools to easily improve customers’ Wi-fi service perception at the household level.
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Welcome To The Future – AI Customer Service
Welcome to the future – AI Customer Service. How can AI-powered customer service support telecom operators to develop a better relationship with their clients?
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QoS and QoE in VoIP
Check out how to measure QoS and QoE in VoIP to ensure clear communication, without noise or unwanted delays.
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About TM Forum Frameworx and its Certification
According to TM Forum, 90% of the world’s largest service providers have already adopted TM Forum Frameworx suite of standards, which provide the blueprint for effective business operations, enabling assessment and improved performance. If…
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Ethernet Service Distribution Through Orchestration
Ethernet Service Distribution is still a big potential revenue source. But what is the role of orchestration in providing automation for Ethernet services?
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eSIM: A Game-changer for Mobile and IoT
eSim or embedded Sim is the next step in the mobile world. Check out why this new technology will be a game-changer for mobile and IoT.
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Marketing Strategies for CSPs to Enhance Customer Experience
In order to shape the customer’s opinion early and provide better customer satisfaction, check out these marketing strategies for CSPs from Intraway’s CMO.
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Virtualization for Cable Operators – The How, Where, and When
Key takeaways on virtualization for cable operators – As discussed in Virtualizing the Cable Architecture, Light Reading’s Forum at SCTE/ISBE Cable-Tec Expo 2017. SDN and NFV – The Time to Act is Now Last week, Light Reading hosted the bre…
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Value, Trust, Customer Truths & Guiding Principles – Part Two
Value, trust, customer truths & guiding principles – the second part of this series focuses on guiding principles and their importance in aligning a team.
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A Day in a Developer’s Life at Intraway
We have complex systems, interacting with each other. What about testing and continuous integration / continuous delivery? How do we keep up to date with new technologies?
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5 Differences Between Big Data And Business Intelligence
Explore five key differences between Big Data and Business Intelligence, two technologies used to analyze data to help companies in the decision-making process.
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VR And AR Will Change Our World – Are You Ready?
Virtual and augmented reality technologies are just starting to become prevalent in our lives since they can now be mass produced with an acceptable level of “realism”. In order to understand what these gadgets do and why they are importan…
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IoT – The Next Bold Move for Mobile Operators
Life in the mobile world is extremely dynamic: things keep moving all the time. In the big picture, each business development wave takes some years to be born, grow and enter the maturity stage. At this moment, that business growing phase…
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What It Takes To Become A Digital Service Provider [Industry Content Every Operator Should Read]
An overview of the main ‘talking points’ and approaches to become a Digital Service Provider (DSP), where to access DSP information, and which standards bodies to pay attention to.
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The Next Step in QoE – Streaming Visualization Experience
The ability to measure, analyze and understand user sensations and experiences is essential for provider’s growth and continuous improvement. Nevertheless, getting QoE insight on the visualization experience of these OTT platforms is a hug…
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Thoughts on High Availability
High Availability is a quality of a system that guarantees operational performance throughout time. Here are some general ideas and concepts regarding HA.
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Proactive Network Maintenance: Monitoring DOCSIS 3.1
Managing new opportunities DOCSIS 3.1 provides requires both standard monitoring and new predictive tools. Learn what’s needed to monitor DOCSIS 3.1
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In Competition for the Content Pie: OTT vs. Operator
As operators invest pay TV, they have to compete against OTT providers such as Netflix and Amazon, who allow contracting service directly.
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Building a customer-centric strategy: 3 things CSPs need to do
Communications providers have a huge opportunity to grow revenue and decrease churn by focusing on customer-centric strategies. Learn three things you’ll have to consider to begin.
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Are captive portals a security challenge?
The original World Wide Web, as envisioned by Tim Berners Lee, embraced openness. But since that effort to standardize ways to represent human readable data to the modern web, a lot of things changed.
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Optimizing Broadcast Message Distribution
Whether it be creating a distributed application or a server queue, one of the biggest challenges we face is reducing the bandwidth used for communication. When broadcasting a message or recovering data from several devices, the design dec…
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Self-Provisioning of IoT Services
IoT Platforms could make self-provisioning processes easier with an auto-provisioning portal simplifying steps to subscribers to set up service and let it ready to use. But how?
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Brillo, Internet of Things OS
Brillo, based on Android, is the most spread mobile OS in the world, and it has a lot of key partnerships, like Intel, Qualcomm, or Freescale.
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Customer Experience: If You Can’t Measure It, You Can’t Improve It
When talking about customer experience, before you can improve it, you need to measure it. The only way to pull this off is to turn subjectivity into actionable metrics.
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Our core values, in ASCII…
Here at Intraway, we make software. And as is the case at most software companies, a lot of us are what one might call ‘geeks’… and we geeks love ASCII art.
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Business Intelligence, The TM Forum Way
One of the best alternatives to implement a new business intelligence process is to use the TM Forum Business Metrics. Here’s how.
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IoT Impact On Communications Service Providers
IoT is here to stay. And while the world focuses on devices, we need to consider how IoT impacts communications service providers. And, what should CSPs do about it?