A Change Towards The Cloud

The paradigms created in the technological world follow the same path of any area of daily life. It is understood that routine activities will always be reluctant to make changes, as they are always based on knowledge and experience. In addition, there is a fear of carrying out or including new procedures that generate changes in the execution of a process because these new modification scenarios generate uncertainty in obtaining consistent results.

What is cloud computing? Read on to find out the main benefits of cloud computing and how they impact the telecommunication industry.

Comprehensive technology solutions use software applications for the execution and support of their activities. Telecommunications companies invest a large part of their budget in applications that support their processes, focusing on commercial, marketing, administrative and financial services applications for sales, provisioning for the installation of services contracted by customers, internal management and support for its clients.

In some cases, it is perceived that in on-premise facilities, the availability and security of the information are guaranteed, that anyone could not obtain the organization’s critical data, or at any time it is not possible to access them. On the operational area’s side, some cases can arise in which its staff manifests that they will no longer be useful to the organization, and they will be left out of it. All of these ideas are generated mainly by the misinformation about it.

Within the different industries, particularly in the telecom companies, work is being done on simplifying operational tasks to be able to dedicate themselves to the core of businesses, which focuses on improving the services provided to end customers. One of the activities related to this topic is the great complexity of managing your own datacenter or servers in a third-party data center. On the other hand, a possibility is presented. Third parties provide all the management, support, and operation of the components related to the companies’ hardware systems as a service.

This alternative generates a change in companies. It breaks paradigms regarding the idea of reliability, security, and availability of the services provided by companies as it brings all their applications to the cloud, giving the management of their servers to third parties, with all the consequences that may be generated, mainly if the effectively meet the high availability standards.

During the last years, business solutions for the cloud such as Amazon (AWS), Microsoft (Azure) and even Oracle have taken a lot of strength. All the technical support is provided for worldwide companies to migrate their applications to the cloud. This, based on the great advantages that they offer regarding reliability, availability, access and multiple applications that can help in daily operation. For example, AWS offers 99,99% availability and durability (with an additional of 11 nines).

Thus, when computer systems are migrated to the cloud, it opens an endless number of opportunities and improvements that will reflect in all areas of the organization. There will be greater security in the enterprise management data with backups in different places around the world, with greater security controls than those available in an on-premise deployment.

Many companies that offer cloud services have many applications that help the companies’ daily lives, inventory management, telework apps, document processors, and machine learning, which will solve the company’s current needs. If it is required to migrate to the cloud with current apps, a re-engineering of flows and processes must be carried out, since one of the premises that must be taken into account is that they need to be self-sustainable, oriented to high availability and with the capacity of self-manage when failures can arise. Therefore, it is necessary for migration to the cloud to validate current systems to find the best way to do it.

According to a study from Deloitte, companies can recover up to 30-35 times their investments in the cloud in 2 years, supported by the great diversity of the applications. This will help automate and improve the daily and frequent tasks that are made.

About Amazon, several use cases allow telecom companies to be at the forefront of technologies and provide more significant benefits over the processes carried out. This is how there are data lakes and analytics cases for telecom in AWS with T-Mobile and Verizon. They were based on machine learning options and massive data analysis obtained from the organization’s different tools (surveys, social networks, databases).

As described above, we can conclude that changes in marketing strategies can be generated in telecom companies to know how to offer customers cloud operating alternatives. In the same way, with these tools, it will be possible to analyze the customer network, identify potential drawbacks, and provide more agile and truthful support on the problems that arise both internally and in the face of customers. Also, it will be possible to plan networks, update equipment that may be in failure before they go out of service, identify cases of fraud and provide greater security for the organization and its customers, so the change is to break the paradigm of solution on-premise, move everything to the cloud and optimize the processes of the company.

What is cloud computing? Read on to find out the main benefits of cloud computing and how they impact the telecommunication industry.