Automation‌ ‌and‌ ‌IoT‌‌

Over the last few years, the increasing adoption of IOT has impacted manufacturing, inventory management, industrial processes, intelligent city networks, and many other applications.

Automation Will be the Norm‌

The IoT is here to reduce human-to-human and human-to-computer interactions. With this trend set to continue, over 85% of customer relationships will have no human interaction. Automation will be the norm.

Automation can increase and improve speed, accuracy and up-time. Additionally, it eliminates costs, leading to a lower price point for consumption or a greater opportunity to increase profit margins.

New Business Value and Revenue

IoT’s continued rise in the telecom industry brings new business values and revenue opportunities. The opportunities that IoT brings along include:

• Opportunities to increase the level of customer satisfaction

Thanks to omnichannel strategies, consumers approach their relationships with businesses in a completely new way. Front-end customer engagement has become a priority for operators to engage better with their audiences, usually through IoT devices. Customers do not mind whether a chatbot or an actual human helps them as long as they get their help. As a result, innovative operators use new technologies and combine them with the IoT to serve their customers better.

• New business models

IoT is a game-changer in the revenue-producing arena, as advanced analytics, artificial intelligence, and smart utility grids make it easy for operators to gather actionable data to deliver the value their customers aim for. These analytics provide new insights used to develop new business models and redefine traditional industries altogether. With IoT, businesses can offer new or updated products and services to an expanded customer base in response to customer behavior. Data gathered from IoT devices can predict consumer behavior patterns and needs better than ever before, and businesses can use this data to understand customer preferences and product performance over time.

There is no doubt that the continued rise of IoT will lead to a strain on the industry’s infrastructure and functioning. This, coupled with the increase of more demand for platforms that act as a bridge between sensors, internet data and modern gadgets and devices, moves telecoms to devise and embrace automation.

No-code Cloud-native Automation is the Way Forward

Automation is a superb approach to reducing errors and expenses associated with manual procedures in the telecommunication industry. In terms of deployment, automation offers great flexibility and adaptability.

Symphonica, the no-code, cloud-native orchestration and provisioning solution, has been designed to support the automation of tasks, meet aggressive time-to-market demands, and provide massive cost advantages over traditional and incumbent technologies.

Our unique Design Studio has been created to help CSPs automate business processes and workflow successfully. The network automation service offers multi-vendor support in a single resource order implementation. The solution also includes a graphical definition of commands, command flows, and provisioning logic per NE Type, vendor, model, and version. Other aspects of our Design Studio are the graphical creation, modification, and deletion of resource orders, including their parameters and commands regarding their implementation. The unique solution also features graphical creation, modification, and deletion of service orders focusing on its characteristics, business logic, and resource order mapping. Other factors that make our Design Studio stand out are off-the-shelf resource orders, a command catalog, and a sandbox allowing you to test and service orders.

Is the Network Ready?

In the dynamic nature of automation, it is evident that every operator will forge their path. Some operators will first engage in data centers’ automation, while others will pay attention to the OSS.

Operators commonly start by ensuring that the vitalized functions (VF) are automated before moving on to the legacy systems. The approach is different for each operator, indicating no standard way of moving forward. We’re just now discovering how the future will be shaped by automation.

Nevertheless, process automation can deliver amazing benefits for your business when done correctly and using the right digital solution.

At Intraway, we have the know-how and necessary skills to prepare you for what is to come. Whether your organization is seeking to make a move on the IoT or automation, our team of experts will ensure a seamless transition into the next era of wireless connectivity.