Digital Transformation Prompts New Model For Vendor/Operator Relationships

As we recently announced, Intraway has signed a partnership with WOW! Internet, Cable & Phone, a leading broadband provider in the USA, to support their digital transformation efforts. Following the announcement, Light Reading’s Editor-at-large stated that our partnership exemplified how the operator/vendor relationship is evolving. Here is what Light Reading and WOW! have said about our partnership:

A New Model For Vendor/Provider Relationships

“The way in which network operators work with their vendors is changing as part of the digital transformation process, and WOW Internet, Cable & Phone’s recent selection of Intraway as its network orchestration provider is one example of that change.” Carol Wilson
Editor-at-large

“Intraway exemplifies a partnership; they have more of a committed strategy,” Coleman told LR in an interview. “They didn’t come to us with a box or a product; they came to us wanting to partner to understand what our business processes were and then we developed a plan of how to move to a more future state architecture without ever talking about their platform.” Torryon Coleman
VP of Product Development and Technology

Read the full Light Reading article here.

About WOW! and Intraway’s Partnership

WOW! plans to deploy Symphonica orchestration platform as part of WOW!’s digital transformation initiative. Initial deployment will be focused on Business Services, with Residential Services targeted for future phases of the deployment project.

Here’s what WOW! is looking forward to achieving with Symphonica:

• Improved efficiency per transaction in the fulfillment process.
• Increased effectiveness in the fulfillment process — attaining higher throughput and quality during Service Delivery.
• Reduced YOY operation cost growth.
• Implementation of a framework that allows increased agility in deploying new services.
• Improved customer experience during the service lifecycle by setting the framework to support future operation models such as: Self-care, self-provisioning, APIs for easier integration into analytics and advanced diagnostic tools.

WOW!’s Activation And Provisioning Process With Intraway’s Solutions

To learn more about the partnership between WOW! and Intraway, read our press release here.