Mobile App for Wi-Fi Installations

Technological advance today shapes the needs of consumers in their home environment. Thinking of an environment with the internet, voice or TV services nowadays becomes extremely essential for consumers to carry out multiple activities (e-learning, e-commerce, call conferencing, streaming online, and many more!).

Simplify & certify field tech wi-fi installations, improve customer satisfaction, and maximize productivity with TWizard, a mobile app that guides field technicians and customers during the installation process.

Surely, the current scenario looks quite encouraging: you already have a sales process that has generated the service order. And now your new subscriber is anxiously waiting for the technician’s visit to get it activated.

Finally, the installation day has arrived. We find the field technician ready on his way, with the work order and the device by hand. During his visit, the subscriber receives him and indicates the place where he prefers to use the service, leaving the technician to start the device’s installation process.

The moment of truth has arrived, the wiring is already finished, and the device should detect the service. After a few minutes of waiting, for some reason, the Wi-Fi doesn’t work. The technician calls his support team, providing as much information as possible to identify the root cause of the problem. It hasn’t been possible to reach the right port. Now the technician needs to reschedule a new visit for an installation’s retry.

This misstep has not only increased the cost of the installation due to the operational load, but also the customer has lost time and may feel dissatisfied. This situation will probably end in a support claim for this bad user experience.

Certifying Wi-Fi Installations

So, we wonder what would have happened if the technician could have measured the different signals and detect the best location for the device’s installation? The experience would have been definitely more satisfactory, saving time and costs in the installation process.

TWizard is a mobile app that guides field technicians and customers during the installation process, simplifying & certifying field tech installations, thus improving customer satisfaction and maximizing productivity.

We are constantly generating new ideas to provide better and innovative solutions that go with the operators’ business processes. We focus on customer usability, adapting to their needs as an extra value added. After all, it is all about how you make an impact on your customers’ lives in a way they feel so comfortable with your service that wants to share and recommend it.

Simplify & certify field tech installations, improve customer satisfaction, and maximize productivity with TWizard, a mobile app that guides field technicians and customers during the installation process.