OSS Automation: 5 Crucial Capabilities

The constant innovation in technology has resulted in the advent of automation in most areas of modern businesses. The telecommunications sector is no exception in this regard. One of the key components of success for the telecommunication industry lies in the modernization of the traditional OSS. However, to achieve the coveted level of automation, companies must develop certain crucial OSS capabilities with serviceability in mind from the start. These capabilities will make the systems not only more agile and scalable but will also help in increasing service velocity significantly.

In this article, we discuss in detail 5 important OSS capabilities for service providers to achieve automation. These are the necessary steps that telecom providers need to take to automate their service fulfillment- be it in virtual, physical or hybrid, multivendor environments. Read on to learn more.

1. Real-Time View of Network Topology

Within an active telecom network, the topology is always changing. To provide customers with a seamless digital experience, it is important to have a real-time view of the various virtual and physical components within the network topology. This allows determining which components are necessary for which service and track the same. Having live data of the network topology is thus essential to achieve certain levels of automation in customer services.

2. Availability of Historical and Forecasted Resource Data

Having access to all the past, present, and planned future resource allocation details is an important part of achieving automation. As the dependency on service providers increases worldwide, customers are less patient about delays and network outages. Such issues can be considerably minimized through automation by accessing and analyzing the historical and forecasted resource data.

3. Cloud Management

Needless to say, cloud data management is an integral component when it comes to automation. Over the years, the telecom industry has embraced the cloud as storage for software and other data. As a result, a lot of workloads are now available in public clouds as SaaS (Software as a Service) and PaaS (Platform as a Service). At the same time, service providers also use private cloud solutions to store confidential details.

For the successful implementation of automation in OSS, it is thus important to have a robust cloud management strategy in place. The ideal strategy will be effective across multiple layers and domains and show operational efficiency in hybrid cloud management environments.

4. Resource Utilization Reporting

With the adoption of cloud services, there has been an increase in the number of virtual machines within the networks. Having a proper inventory of these virtual devices and knowing how they are allocated at any particular point in time is essential for optimization. In the absence of a properly updated resource allocation report, the chances of underutilization are increased. This eventually results in the loss of investments in hardware, software, energy, and cloud space. At the same time, it also increases maintenance costs and staff expenses.

Hence, to automate the OSS and optimize network utilization, service providers need access to dynamic reports about resource utilization.

5. Service-Centric OSS Modeling

The cornerstone of the telecom industry is providing better quality service to its customers. With automation, customer services can be infinitely improved by lowering wait times and increasing speed. Thus, one of the final OSS capabilities that is absolutely necessary to achieve automation is developing a service-centric operating model for the OSS. Such a model lays down the foundation for the implementation of automation and can be scaled as per the needs of the customers.

Our Solutions

The telecommunications sector is ever-innovating and highly competitive. Thus, in order to remain relevant, businesses must adopt new technologies like automation by developing their OSS capabilities.

At Intraway, we have been tackling and solving various challenges in the field of telecommunications and digital services. Recording the 5 crucial capacities described, generating success cases with the solutions we have developed.

• We managed to generate an Advanced Monitoring tool for many network technologies, which allows us to monitor, manage and also deliver power to users over the service network and associated devices (Real-time view of the network topology).
• The historical information generated and stored by our personalized monitoring tools and we fine-tune the metrics that help to know the behavior of the platform, associated services (Availability of historical and forecast resource data).
• With our experience we were able to complement our service with tools for on-premise and Cloud architectures (IaaS, PaaS and SaaS), supporting monitoring of hardware, networks, and applications that were also developed to be adaptable and scalable, allowing them to accompany our clients in the evolution and migration of its platforms (Cloud Management).
• We managed to generate and customize reports, generate added value for decision-making, whether it be proactively strengthening the platform, automating service performance improvements, and agilely addressing business decisions. (Reports of the use of resources)
• We have extensive experience in the telecommunications industry with monitoring and management platforms and services that can be modified and/or strengthen the focus focused on quality service, which promotes and guarantees a better end-user experience, loyalty to your preference (Service-Centric Modeling OSS)