Operational Technology is the Key to CSP’s Digital Future

Helping SMB and Enterprise Offer a Personalized Service in Real-time

Even though SMBs and Enterprises spend about USD 150B on telecommunication services, Business Services only contribute approximately 8% of cable companies’ gross profit. Operations Support Systems’ (OSS) inability to orchestrate complex dynamic service bundles and manual configurations on legacy system services cut short CSPs’ ability to capitalize on this growing market.
In this Symphonica newsletter featuring Gartner research, we explore how CSPs’ digital initiatives are reshaping the operations model by transforming infrastructure, processes, skills, culture and leadership. To stay ahead of the business curve, strategic providers will look towards capabilities and technology investments that will allow for rapid service integration, reduced go-to-market times and enhanced customer experiences.
Offering dynamic Business Services by optimizing network resources and updating legacy inventory to substantially accelerate time-to-revenue of business clients is within reach. Take an in-depth look at the current issues and solutions that will enable CSPs to address the business market and provide control over customer experience, thus, increasing overall business value.

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