Reduce Operative Cost and Improve Wi-Fi Service With Intraway's T-Wizard

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Nowadays, Wi-Fi connectivity is an essential component of the home experience. Nevertheless, there is still opportunity to optimize the wi-fi installation process to increase customer satisfaction and alleviate field technician mistakes.

We discuss a few common wifi-management issues and how to resolve them in our post: How To Simplify Wi-Fi Management With Self Optimizing Network (SON)

Once the field technician is ready to install residential or commercial wi-fi, the moment of truth arrives: The networking is done, and the PC is configured to detect the network. The technician connects the cable modem. After a few minutes, the device does not detect Wi-Fi signal. The technician calls the support team. He gives them all the information to identify the root cause of the problem. After a while, it has not been possible to figure out what is wrong and the technician leaves the location, scheduling another visit to retry the installation.

This issue has not only increased the cost of the installation but also has left the client dissatisfied and may generate a claim.

Wi-Fi Installation Certification Tool

What would have happened if a technician had a Wi-Fi certification tool, such as Intraway’s T-Wizard? This app allows:

• To perform different signals measurements to detect the best installation location
• Identify areas of high noise generated by neighboring networks
• Perform Ping, up and download tests
• The installation process to take less time
• Through automated tests, it allows to detect and register vital information for the identification and solution of problems
• Keep a detailed record of installation information such as birth certificate, photos and other useful information that can be used for future upsells.

With Intraway’s T-Wizard app, field technicians can:

• Make better decisions and react in a fast way to solve any issue that may happen during an installation
• Configure an automated workflow with different installation steps and actions such as photo capture, check materials list, perform a device installation/uninstallation or maintenance, register customer’s compliance, etc.
• Certify the quality of the Wi-Fi & Internet installation in each room
• Work when the Internet is offline through a synchronization mechanism
• Reduces call center costs and truck-roll
• Eliminate fraud and errors
• Collect vital information for planning and business with customizable surveys.
• Allow easy integration with other mobile applications exposing different services in a REST API

Read our recommendations on providing better wi-fi customer service using apps and self optimizing networks in our post: How To Simplify Wi-Fi Management With Self Optimizing Network (SON)

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