Scaling from Manual Provisioning to fully Automate FTTH Activation

Today, everybody wants a high-speed internet connection at home. To achieve this, telecom operators use fiber to the Home (FTTH) network. This network should be available 24 hours a day, seven days a week. Fiber to the home (FTTH) uses optical fiber from a centralized point (Fiber Optic Node shelter). It connects to buildings, such as businesses, apartments, and homes and provides a very high-speed internet connection, usually up to 100 megabits per second. Operators can control the customer’s access located upstream of the shared access points.

Operating an FTTH network is a long-term investment and challenge for 5G applications. So, customers are looking for an all-in-one power solution. It should be scalable, easy to install, and adaptable. Enhancing service management skills for onboard subscribers is crucial for service providers—especially those who want to commercialize their FTTH investments quicker. 

The Benefits of Automation

Choosing a professional Billing Support System / Operational Support System (BSS/OSS) program to track the fulfillment of end-user services on a Fiber-to-the-home (FTTH) network can be a challenge to new entrants.  The benefits of automation are:

  • Helps the billing system and the FTTH network to pass information across. So, without an automated interface, the billing system and FTTH cannot communicate.
  • Helps with monitoring customers’ payments. So, it is not possible to have a non-payment shut-off procedure on the FTTH network without automation. And you will not be able to disconnect customers who have not paid for the fiber service.
  • Eliminates the risks that come with manual provisioning. These risks include data entry errors that can hurt the customers’ experiences.

Steps to Full Automation

 Fiber-to-the-home (FTTH) allows service providers to provide more bandwidth. Thus, improved services for customers. However, service provisioning can be a hassle because customers share FTTH networks. And, it is impossible to know the location of the optical network terminal (ONT). Therefore, operators have to send a technician to the customer’s home to figure out where it is and apply for service provisioning.

Check out our website to learn how Intraway’s Symphonica can help you simplify FTTH service provisioning instantly. 

 Below are the simple steps:

  •  Subscription set up; It is setting up an automated provisioning system.
  • Connecting to the Optical Network Terminal (ONT).
  • Testing and activation

It involves creating an automated provisioning system that only requires shipping the hardware. Once you start a subscription, the customer logs onto the web portal. Then, the service provisioning is automatically set. Lastly, you test and activate the ONT for the customer.

For new FTTH installations, a technician still must come and lay fiber. But complete automation applications ensure that the process of provisioning is simple. Since the technician then only uses the automated process after laying the fiber.

 To start, you’ll need a complete FTTH network with an optical line terminal (OLT) and ONT with the end-user at the main office. The (EMS) system performs the Layer 2 provisioning. And access management system (ACS) provisions. Layer 3. Customer service management systems and inventory control systems may interface with the solution. Lastly, these components must communicate with the operator’s OSS/BSS. The management of these diverse components is complex.

 The system also offers extra features that streamline FTTH service provisioning. Amongst these features is a low-cost remote management solution for fiber access networks. These solutions allow service operators to do complementary line testing, ensuring that fiber connections meet standards before ONT provisioning. It also manages service tickets in the case of installation challenges.

 Many service providers use manual provisioning to manage service delivery on their fiber networks. It may work during the initial phases when the number of installs and customers is still low. Manual provisioning will put a massive strain on your operations over time so it’s important to consider a service provisioning automation solution like Symphonica. 

You may also like