How To Simplify Wi-Fi Management With Self Optimizing Network (SON)

Statistically, Wi-Fi problems cause 70% of the claims for the telecommunications operators. Even when operators demonstrate to the customer that the problem is not in the wi-fi service by connecting the device directly and performing speed tests and showing bandwidth values that coincide with what they contracted, the customer just wants easy access to the Internet.

Here we discuss a few common wifi-management issues and how to resolve them to provide better customer service:

Read our blog post The three Main Technologies for IoT Connectivity .

Customers want the ability to manage the Wi-Fi parameters on their own

With many operators, if they forget the password or want to change the SSID, they have to call the operator, explain the problem and wait for customer service to resolve the issue. This generates operating costs to the operator and frustration to the customers.

Customers want to simplify the management process

Nowadays everything is an app. In an app, customers could know the status of their account, billing information, their plan, channels grid, etc. giving them more control of their service and experience. These apps also generate loyalty when consumers get used to them.

Apps that manage the Wi-Fi service can let the customer control basic parameters such as SSID, password, disabling the Wi-Fi, rebooting the device or changing the channels in the apps developed by the operators. In time, the user might want the ability to configure advanced settings such as DMZ, Parental Control, access control, manage an SSID or configure the network 5.8 for dual-band devices. In a third phase, the client will want the Wi-Fi device to be self-managed and to change the parameters automatically when detecting an interference.

Simplify Wi-Fi Management With Self Optimizing Network

SON (Self Optimizing Network) is a process that any technology can apply. Specifically with Wi-Fi, it involves monitoring the parameters, service diagnosis by the parameters and the generation of actions that involve notifications or modification of the settings to optimize the operation of the service.

Intraway’s solution RGM, applied to cable networks, allows monitoring and managing Wi-Fi parameters of cable modems. It also allows the service diagnosis with the scan at regular intervals and the possibility of applying SON based on rules defined by the operator. It works for other technologies to be able to manage Wi-Fi devices in a consolidated manner from the same platform and with rules agnostic to the technology on which the service is provided.

IoT Connectivity is driving big changes regarding connectivity. Which are the restrictions and integrability options that each connectivity technology imposes? Read this post to know what can be expected from any technology.