5 Technologies That Will Soon Impact Operators' Bottom Lines

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Companies offering fixed and mobile services will witness an increase in their earnings thanks to the launch of new offers based on emerging technologies. Telecoms will have the possibility to reduce costs and improve efficiency thanks to the evolution of the industry. What are these breaking technologies and their benefits?

To secure their future as DSPs leaders, operators must stay at the forefront of evolving technologies and prepare the network to empower the future. INTRAWAY’S VISION FOR 2020 AND BEYOND shows the main technologies for that future.

Cloud and chatbots

Landlines and CSR played a key role in customer care, but today cloud technologies allow CSPs to replace the traditional PBX and call center systems for phone software to offer more advanced features for less cost.

Also, thanks to the artificial intelligence, chatbots can offer customer service in several languages and be operational 24 hours a day, in addition to collecting a large amount of data in real-time that allows a personalized customer service at a lower cost.

5G

Another important advancement in the next few years is the arrival of 5G, the fifth generation of mobile technologies. Operators such as AT&T in the United States, Telia in Sweden or China Mobile in Asia will begin to provide 5G connectivity this year.

In Europe, the first deployments will arrive in 2019, which means that companies must begin to plan the upgrade of their devices and low mobility soon, but will have to wait until 2020 to take full advantage of 5G.

The first commercial launch for 5G in Latin America is expected to take place in 2021 or 2022. Usually, the deployment of new mobile technologies comes at the same time in the main countries of the region.

Big Data

The Internet of Things is closely linked to Big Data. In telecommunications, Big Data already allows, for example, to identify the most-called numbers in a household along with times of the day, from which devices, etc. to adjust the plans to the actual consumption and provide cost-savings to the operator.

It can also be used to help businesses to store, organize, relate and analyze all the information correctly. Not only to file phone bills containing thousands of data but also to analyze in detail the use of the telecommunications systems of the company in order to obtain greater control over telecommunications and improve decision-making processes.

Internet of Things

The Internet of Things (IoT) is advancing steadily. According to Gartner, in 2017 there were 8,400 million connected objects in use (vehicles, machines, sensors, cameras, etc.), providing real-time data that will allow companies to improve the efficiency of their products and services. This will also have an impact on data traffic, which will be multiplied as there are more devices connected to the Internet each day.

Companies should monitor and review their contracts to ensure that IoT does not increase costs and ensure the quality of service required by connected devices. In addition, they will have to learn to analyze and how to use these data.

Blockchain

Blockchain has become famous thanks to the virtual coins based on its technology. But their applications go far beyond.

In the telecommunications sector, it promises a radical transformation of the business. The main benefit of blockchain is that it allows interoperability of products and services with confidence and without the need for central oversight, thanks to the encryption technology that incorporates every block of data. In 2018, we will begin to see the first telecommunications solutions based on blockchain. Companies should pay attention to take advantage of its benefits.

Intraway’s Vision for 2020 and beyond will support CSPs and MSOs face current and upcoming industry challenges. Check out Intraway’s Vision for 2020 and beyond.

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