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● Liberty Latin America Success Story

Liberty Latin America Modernized Legacy Provisioning Across 12 Countries in 12 Weeks

With Symphonica, Liberty Latin America unified provisioning across 15+ legacy systems, unlocking USD 10M in savings while preserving existing BSS operations.

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✣ From fragmented provisioning to a unified orchestration foundation

15+ Legacy Provisioning SystemsSource OSS
  • Internet & TV
  • Fixed Voice
  • Mobile
  • Country-Specific Workflows
  • Legacy OSS Platforms
Pre-existing footprint12 Diverse Markets
Unified FoundationSYMPHONICAAgentic No-Code OSS
  • MagicNBI

    Seamless upstream BSS bridging without API refactoring

  • Reusable Workflows & Connectors

    Shared catalog templates across operating units

  • Catalog-Driven Activation

    Service & resource level multi-vendor dispatch

Cloud-Native CoreZero Disruptive Rip-and-Replace
Project OutcomesVerified Results
  • 12 Countries in 12 Weeks

    Regional provisioning modernization delivered at speed across territories.

  • USD 10M in Savings

    Reduced legacy complexity and operating costs.

  • No BSS Disruption

    Existing upstream interfaces and business processes preserved intact.

Operating standardProven at Scale

A progressive modernization approach that reduced provisioning silos and duplicated logic without disrupting upstream BSS interfaces or business processes.

15+Legacy Provisioning Systems
12 WeeksUnified in 12 Weeks
USD 10MAcross 12 countries · In operational savings

Multi-market complexity

One provisioning environment across 12 countries

Liberty Latin America needed to modernize provisioning across 12 countries while accommodating different vendors, technologies, country-specific workflows, and legacy OSS environments. The goal was to establish a common operating foundation without forcing a disruptive, one-size-fits-all replacement.

Mobile

Provisioning workflows for mobile services across diverse market environments.

Fixed Voice

Service activation across existing fixed voice technologies and platforms.

Internet & TV

Triple Play provisioning for broadband and TV services across markets.

Legacy OSS Environments

Country-specific systems, vendors, and workflows requiring a unified orchestration approach.

The challenge

15+ legacy systems were slowing down service change

Liberty Latin America’s provisioning environment spanned more than 15 legacy systems across 12 countries, creating fragmented workflows, duplicated logic, and greater operational dependency.

Fragmented provisioning

Service activation logic was distributed across multiple legacy OSS platforms and country-specific workflows.

Challenge #01

Duplicated integrations

Different vendors, technologies, and markets required parallel integrations and operational processes.

Challenge #02

Slow change cycles

Introducing or updating services required more coordination, custom development, and time.

Challenge #03

Multi-market variation

Each market needed to preserve its own network environment and operational requirements.

Challenge #04

The approach

Modernize provisioning without disrupting the business

Symphonica provided a unified, cloud-native orchestration foundation across Liberty Latin America’s existing OSS landscape. Rather than replacing every system at once, Liberty modernized progressively—preserving upstream BSS interfaces and business processes while consolidating provisioning logic.

Progressive OSS modernization● Preserves existing BSS interfaces and business processes
Existing provisioning environment12-Country Footprint
Mobile services Cellular / SIM
Fixed Voice services Voice switching
Internet & TV services DOCSIS / Fiber
Country-specific workflows Local dispatch
Legacy OSS platforms 15+ systems
Unified Orchestration Layer

Central engine

SYMPHONICA — Unified Cloud-Native Orchestration Foundation

A vendor-agnostic, agentic no-code OSS for service orchestration and activation across markets, services, and technologies.

MagicNBI Integration Layer

Connects existing BSS environments to standardized orchestration flows without rework.

Reusable Workflows & Connectors

Enables consistent orchestration across markets while allowing local flexibility.

Catalog-Driven Activation

Standardizes service and resource activation across heterogeneous multi-vendor environments.

Target Operating Capabilities
Common operating foundationEnterprise Governance
Service Fulfillment
Service Activation
End-to-End Visibility
Governed Change Management

One foundation, local flexibility

Standardize what can be shared. Adapt what must remain local.

● Common operating foundation + market flexibility

Shared across markets

Reusable orchestration building blocks for greater consistency across Liberty Latin America.

  • Service and resource definitions
  • Fulfillment workflows
  • Reusable templates
  • Reusable connectors
  • Governed change management

Adapted locally

Country-specific configuration for each market’s network, services, and operating requirements.

  • Network environments
  • Product configurations
  • Local workflows
  • Country-specific requirements
  • Market variations

From consolidation to agility

Consolidating OSS was only the first step

By establishing a common orchestration foundation, Liberty Latin America gave its teams a faster, more governed way to configure services, manage change, and respond to business needs across markets.

01

Fragmented provisioning

15+ legacy systems, duplicated logic, and country-specific operational silos.

Stage 01
02

Unified orchestration foundation

A cloud-native layer connecting existing BSS and OSS environments without disruption.

Stage 02
03

Governed no-code autonomy

Teams can configure workflows and connectors through governed no-code tools.

Stage 03
04

Faster service evolution

Changes and new services can move forward more consistently across markets.

Stage 04

Governed no-code automation

No-code agility without losing operational control

Symphonica enables Liberty Latin America teams to configure and evolve provisioning workflows through governed no-code tools—reducing dependency on custom development while maintaining consistency across markets.

Governed Provisioning Change Flow● QA Validated
  1. Step 01 Service & Resource Configuration
  2. Step 02 Workflow Design
  3. Step 03 Connector Configuration
  4. Step 04 Validation & QA
  5. Step 05 Governed Promotion
  6. Step 06 Production Deployment
Configured visually with enterprise lifecycle validationGoverned by Symphonica Enterprise Policies

Project impact

12 countries modernized in 12 weeks—unlocking USD 10M in savings

Liberty Latin America established a unified cloud-native orchestration foundation for Triple Play provisioning while reducing legacy complexity and giving teams greater control over service change.

12 Countries

A common provisioning foundation across Liberty Latin America’s operating footprint.

15+ Legacy Systems

Fragmented provisioning logic consolidated into one unified orchestration layer.

12 Weeks

A progressive modernization delivered in approximately 12 weeks.

USD 10M in Savings

Savings generated through reduced legacy complexity and operating costs.

No BSS Disruption

Existing upstream interfaces and business processes were preserved.

Governed Team Autonomy

Teams can configure and evolve workflows through no-code tools.

“It allows us to control our own destiny.”

“Symphonica is a cloud-native, no-code environment. At Liberty, we migrated 12 markets in 12 weeks. It allows us to control our own destiny”

Itay YefetCIO, Liberty Latin America
⊙ Explore Liberty’s Success Story

The foundation for what’s next

Modernization did not end with the migration

With a unified cloud-native orchestration foundation in place, Liberty Latin America can evolve services and workflows progressively across markets—without returning to fragmented provisioning or long custom-development cycles.

∞ Continuous Lifecycle · Governed Automation · Multi-Market Resiliency
Configure Validate Deploy Operate Evolve
∞Continuous LoopSymphonica

Ready to modernize your OSS—
without replacing every system at once?

See how Symphonica helps telecom operators establish a unified cloud-native orchestration foundation while preserving existing systems and business processes.

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Cloud-native orchestration · Governed no-code automation · Progressive OSS modernization