To support its rapid growth and operational efficiency goals, Omni Fiber partnered with Symphonica, Ciena and Intraway to deploy a next-generation service orchestration and automation solution. As part of the project, Intraway implemented the orchestration platform provided by Symphonica, integrating it with Ciena’s converged access architecture. This joint solution enabled a fully automated, cloud-native environment for residential service lifecycle management, accelerating time to market, reducing operational overhead, and establishing a scalable foundation for future services.
The Challenge: Overcoming Legacy OSS Bottlenecks to Enable Scalable Service Orchestration
Omni Fiber was undergoing a major operations and systems transformation to simplify internal processes and accelerate the launch of new services. The company needed to automate the provisioning and management of high-speed residential data services, ensure reliable service activation, and integrate smoothly with existing OSS and BSS platforms. The solution also had to be future-ready, with support for SDN principles and open architecture to enable rapid expansion.
The Solution: Agentic No-Code OSS and SDN Integration for Cloud-Native Automation
Ciena, Symphonica and Intraway jointly delivered a tightly integrated solution that combines Ciena’s disaggregated, SDN-based access architecture—powered by TIBIT MCMS—with Symphonica, the leader in agentic, no-code, cloud-native orchestration. Intraway was responsible for implementing Symphonica, ensuring seamless integration with Omni Fiber’s OSS/BSS environment and service infrastructure.
The solution included:
- Out-of-the-box workflows for core residential use cases, including service activation, bandwidth upgrades and downgrades, equipment replacement, service suspension and resumption, device reboot, and optical power level testing.
- Northbound integration using TM Forum’s TMF641 API specification to enable smooth communication with Omni Fiber’s BSS for service order handling.
- A multi-domain orchestration layer that abstracts the complexity of underlying network technologies, enabling centralized and standardized service delivery.
- Real-time inventory management and catalog-driven orchestration to provide visibility and control throughout the service lifecycle.
- A secure Software-as-a-Service (SaaS) delivery model with cloud hosting, encrypted VPN connectivity to the network, and post-deployment preventive monitoring.
- Ciena’s disaggregated, SDN-based access infrastructure, powered by the TIBIT MCMS platform, delivers high-performance connectivity and enables flexible, scalable network configurations.
In addition to orchestration and automation, Intraway contributed key value-added capabilities, including:
- xPON Monitoring tools for real-time visibility into access network performance.
- Captive Portal functionality to manage subscriber access and enforce service policies.
- Self-Care Tools that empower end-users to manage broadband services independently.
Key Benefits: Cloud-Native OSS Modernization That Drives Agility, Efficiency, and Growth
Thanks to the integrated solution from Ciena and Intraway, powered by Symphonica, Omni Fiber achieved the following results:
- Accelerated time-to-revenue through automated provisioning and faster customer onboarding.
- Improved operational efficiency with zero-touch fulfillment and standardized workflows.
- Reduced operational costs through simplification and automation.
- Seamless OSS/BSS integration using standards-based APIs.
- Future-proof, scalable architecture ready to support additional services.
- Increased network agility and performance through Ciena’s disaggregated access architecture.
- Reduced hardware dependency and improved scalability via Ciena’s software-defined networking approach.
The collaboration between Symphonica, Ciena and Intraway empowered Omni Fiber to implement a modern, agile, and automated service delivery platform. This integrated solution is cloud-native, SDN-aligned, and designed to scale. With Ciena’s disaggregated infrastructure and Intraway’s orchestration expertise, Omni Fiber is now positioned for continued growth, innovation, and customer satisfaction.