Platform overview
The Agentic No-Code OSS Platform for Telecom Operations
Symphonica is the leader in no-code OSS, bringing service orchestration, reusable integrations and agentic AI into a shared operations platform. Connect business requests with network execution, design workflows visually and manage service operations with the control and traceability your teams need.
An Operations Support System (OSS) platform for telecom operators, MVNOs and ISPs.
Symphonica PlatformCore orchestration
- Design
- Orchestrate
- Observe
System positioning
Connect business systems to service execution
Symphonica provides an orchestration layer between business-facing systems and the platforms that deliver services. Workflows coordinate the required steps and integrations, while operational teams can follow execution and investigate exceptions across the process.
1. Business systems and channelsUpstream request origin
- BSS & Billing Order & billing catalysts
- CRM Platforms Customer identity & account
- Digital Channels Self-service apps & enterprise portals
Service requests
2. Symphonica orchestration layerDeterministic core
Southbound actions & responses
3. Networks and external platformsTarget service domain execution
- Mobile 5G Core, IMS, HSS, PCRF
- Fixed FTTx, OLTs, PON, BNG
- Enterprise SD-WAN, MPLS, SASE
- Digital Services OTT, IoT, Cloud Subscriptions
Business intent becomes an operational process.
Define the service request and the systems involved.
Workflows coordinate execution.
Apply service logic, invoke integrations and handle responses.
Teams retain operational context.
Follow progress, inspect failures and determine the next action.
No-code orchestration
Design and evolve service workflows with no code
Bring service logic into visual workflows that teams can understand, reuse and adapt. Connect the steps of a process with the integrations it needs, and maintain a clear view of how requests move through execution.
Visual workflow design
Define process steps, decisions and exception paths through a visual approach.
Reusable integrations
Connect workflow actions to the systems and APIs involved in service delivery.
Operational traceability
Inspect execution context to understand where a process completed or requires attention.
- 1. Receive request TMF 641 Event
- 2. Validate inputs Schema Check
- 3. Activate service Southbound Connector
- 4. Check response Decision Point
The process defines how exceptions are handled, including recovery actions or escalation when the configured conditions require it.
Explore Service Activation Use CasesGoverned autonomy
Bring AI into operations with control and context
Combine repeatable workflow logic with AI-assisted reasoning for the situations that need it. Keep the scope of actions explicit and preserve the execution context needed to investigate outcomes.
Agentic AI & Governance
Use AI within defined operational processes, with guardrails and configured permissions that govern the actions available to an agent. Design recovery and escalation paths around the requirements of the workflow.
- Context
- Permitted actions
- Guardrails
Root Cause Visibility
Follow a request through workflow steps and integration responses. Use that execution context to locate failures, support diagnosis and decide how to recover the process.
- Workflow steps
- Integration responses
- Failure context
Recovery behavior depends on the workflow, the information available and the actions authorized for the scenario.
Ecosystem connectivity
Connect the ecosystem you already operate
Evaluate integration from both sides of the orchestration layer: the business systems that initiate requests and the network or service platforms that execute them. Reuse available connectors and assess the interfaces required for your environment.
MagicNBI
Adapt northbound interfaces as part of an OSS modernization or coexistence strategy. Assess existing request formats and integration behavior before defining the transition.
Explore MagicNBIConnector Catalog
Find integrations by vendor, system and technology. Review the operations, compatibility and requirements relevant to the process you want to automate.
Browse ConnectorsTM Forum Open APIs & ODAfication
Explore standards-based interfaces and how workflows can connect legacy systems with an evolving integration architecture.
Explore ODAficationStart with the systems, versions, operations and interfaces in scope. Use these requirements to review integration coverage and identify any additional work.
Cross-domain foundation
A common orchestration foundation across domains
Coordinate workflows across mobile, fixed, enterprise and digital services while connecting to the systems specific to each domain. Reuse the orchestration approach as your service portfolio evolves.
Shared Symphonica Orchestration Layer Unified workflow engine, common governance, and unified catalog
- Mobile RAN, 5G Core, eSIM
- Fixed FTTH, GPON, DSLAM
- Enterprise SD-WAN, Direct Connect
- Digital Services Cloud, Security, Edge
Cloud-Native Architecture
Symphonica’s cloud-native architecture supports a modular approach to service operations. Evaluate scalability, resilience and operational responsibilities against your deployment requirements.
Explore Cloud-Native OSSSecurity and Operational Fit
Review access control, identity integration, traceability and availability requirements alongside the workflows and systems you plan to connect.
Discuss Your Architecture| Evaluation area | What to discuss |
|---|---|
| Deployment and responsibility | Environment, operating model and ownership. |
| Identity and access | User roles, identity integration and permitted actions. |
| Performance and resilience | Workload profile, dependencies and recovery expectations. |
| Integration scope | Systems, versions, interfaces and required operations. |
Operational value
Explore the process you want to improve
Use the platform capabilities together to address a defined operational task. Explore the workflow, integrations and exceptions behind each scenario.
Service Activation
Coordinate provisioning and service lifecycle changes across participating systems.
Workflows + Connectors Explore Service ActivationOrder Fallout Management
Investigate execution failures and orchestrate recovery or escalation within the defined process.
Traceability + Recovery Workflows Explore Fallout ManagementOSS Modernization
Plan consolidation and coexistence around current interfaces, service logic and operational dependencies.
Orchestration + MagicNBI Explore OSS ModernizationCustomer evidence
See how operators apply Symphonica
Explore specific customer projects to understand the operational context, implementation scope and role of the platform.
Tier-1 Multi-Domain
Orchestration across mobile, fixed and OTT services
Explore the scope of Tigo’s modernization project and its use of Symphonica for service orchestration.
Read Tigo’s Story
Broadband & Wi-Fi
eero service provisioning with Symphonica
Explore the relationship between service provisioning, operational workflows and the eero integration.
Read WOW!’s StoryLet’s map Symphonica to your operation
Bring a service workflow, an integration challenge or an OSS modernization goal. We can explore the systems involved, the controls required and the platform capabilities relevant to your scenario.
Start with your process, current systems and intended outcome.