Pricing for Telcos of All Sizes
Cut down on operational expenses and accelerate your revenue generation by migrating your Operational Support Systems (OSS) to our cloud-based, Software-as-a-Service (SaaS) platform.
Compare Plans and Features
| Feature | Free | Starter | Carrier-Class |
|---|---|---|---|
| No-code design studio | |||
| Pre-built connector library | |||
| Tech assist mobile app | |||
| CSR web app | |||
| Reports | Advanced Analytics | ||
| Company single sign-on | |||
| Tenants | 1 | 1 Production + 1 Testing | Custom |
| Users | 5 | 50 | Unlimited |
| Connectors | 2 | 5 | Custom |
| Access to API endpoints [request/min] | 30 | 180 | 1200 |
| VPN connectivity | |||
| Priority workflow execution | High | Priority | |
| Active Persistent Connections to Network Elements | 100 | ||
| Maximum order execution time [secs] | 5 | 30 | 30 |
| Maximum number of records in inventory | 5.000 | 50.000 | Custom |
| Northbound interface adapter | |||
| Dedicated customer success manager | |||
| Customer support | Community | Standard | Premium |
| Service level agreement (SLA) | Best Effort | Guaranteed | |
| Execution log and metrics storage [days] | 7 | 30 | 60 |
| Transaction log and reports storage [days] | 7 | 90 | 180 |
Frequently asked questions
Everytime Symphonica performs an operation on an external system, it counts as a beat. For example, when you execute a Service Order to activate a data service that configures a port in a router, test the port status and updates an external inventory system, each counts as a beat.
Beats can be triggered from an external system by calling an API, or by a Symphonica’s web/mobile application, scheduled job, bulk or orchestration process.
Depending on the complexity of the use case you’re automating, your workflow can execute anywhere from one to multiple beats in a single run.
Here are some examples based on real-life experience in implementing these use cases:
| Service | Additions | Changes |
|---|---|---|
| Fiber (GPON) | 2-8 beats | 1-2 beats |
| Cable (HFC) | 2-4 beats | 1-2 beats |
| Ethernet | 5-10 beats | 2-4 beats |
| Mobile | 8-12 beats | 2-4 beats |
| OTT Subscriptions | 2-4 beats | 1-2 beats |
| Satellite TV (DTH) | 4-6 beats | 2-4 beats |
| SD-WAN (Edge) | 2-3 beats | 1-2 beats |
| SD-WAN (Tunnel) | 1-2 beats | 1-2 beats |
| SD-WAN (VA) | 1-2 beats | 1-2 beats |
| 5G Slicing (RAN) | 3-5 beats | 2-3 beats |
| 5G Slicing (Transport) | 4-8 beats | 2-3 beats |
| 5G Slicing (Core) | 3-5 beats | 2-3 beats |
Don’t worry about using up all your beats before the end of the month. You can always pay overage or upgrade to a higher tier plan.
Symphonica will continue to run beyond your plan limit and you will be charged and overage rate per beat at the price defined in your subscription plan.
But don’t worry, we will let you know per notification as soon as you are approaching 75% and again at 90% of your subscription limits.
You can also upgrade your subscription plan at your convinience.
Beats expire every end of month.
Yes! When you choose to pre-pay for a year of service, you’ll receive a discount compared to monthly payments.
We also provide discounts for multi-year contracts. Please contact sales for more information.
You can downgrade after the end of the term of your current contract.
You can always purchase additional support tickets or upgrade to Gold Support.
Gold Support:
- 4 business hours response time, up to 24 tickets per year.
- USD 60K per year OR 25% of your fees, whichever is greater.
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