Software Update
Release 2.18
Released August 3, 2026
Explore the latest capabilities for AI-enabled automation, integration management, workflow visibility and operational control.
What's new
Explore the latest capabilities for AI-enabled automation, integration management, workflow visibility and operational control.
Feature updates
Magic NBI
Modern integration management, without custom code.
New Integration Orders and Integration Studio give teams end-to-end visibility and no-code control over integrations connecting Symphonica with BSS, legacy OSS and external systems.
MCP Server
Connect AI assistants to Symphonica, safely.
The new MCP Server lets authorized AI assistants discover and execute Symphonica workflows, while administrators retain granular control over exposed capabilities and active sessions.
Workflow Manager
Find, compare and manage workflows faster.
A redesigned experience to browse workflows, review version history, compare draft and published definitions, and identify triggers and key metrics at a glance.
Maintenance Mode
Control new order intake during maintenance.
Pause Service Orders or Workflow Orders independently, choose whether orders should be queued or rejected, and automatically resume queued processing when maintenance ends.
Resource Orders
Make order fallout recoverable and traceable.
A new Held state lets teams review failed Resource Orders before canceling or re-executing them. External ID and Customer fields also link orders more easily to business records.
Enhanced User Experience
A clearer, more consistent Symphonica experience.
Refreshed screens, standardized table components, customizable columns and consistent actions across Orders screens reduce effort in everyday operations.