Case study
iplan’s Journey to a Zero-Touch NOC with Symphonica
How iplan is advancing toward an autonomous network and Zero-Touch NOC with cloud-native, no-code orchestration.
TL;DR
How iplan is advancing toward an autonomous network and Zero-Touch NOC with cloud-native, no-code orchestration.
The challenge
iplan needed to move from legacy OSS/BSS toward an autonomous network and a Zero-Touch NOC.
Three roadblocks
- Direct dependence on network equipment blocked progress toward zero-touch operations.
- Provisioning and OSS tasks lacked efficient no-code automation.
- Slow service rollouts delayed adoption of a next-generation telecom stack.
The solution
iplan selected Symphonica to combine cloud-native service orchestration, GenAI for BSS/OSS, TM Forum ODA alignment, and visual no-code workflow design.
Operations teams can iterate automation logic visually while retaining governance and control as autonomy expands.
Results
- Faster diagnostics through real-time telemetry and shorter fault-isolation cycles
- Quicker incident resolution with closed-loop remediation workflows
- Proactive detection and action before customers notice anomalies
- Full control of automation workflows as operations scale
"From day one, Symphonica gave us the autonomy to work with true agility. Its cloud-native service orchestration and AI-powered OSS capabilities let us move fast, implement changes efficiently, and maintain operational excellence—vital to our growth strategy."
