iplan’s Journey to a Zero-Touch NOC with Symphonica

Overview

iplan is an Argentine carrier delivering high-speed fiber, data-center, and cloud services to businesses and homes nationwide. To power its vision of an Autonomous Network and a Zero-Touch NOC, the operator selected Symphonica—the leader in Agentic No-Code OSS that merges cloud-native service orchestration with GenAI for BSS/OSS, aligns with TM Forum ODA OSS standards, and lets teams design automations through visual, no-code workflows.

The Challenge — How Can iplan Migrate from Legacy OSS/BSS to a Cloud-Native, Zero-Touch NOC?

Three roadblocks stood between iplan and a Zero-Touch NOC: proprietary silos, rigid infrastructure, and human-driven processes.

• Reliance on direct access to network equipment, blocking progress toward a Zero-Touch NOC
  
• Lack of efficient No-Code Provisioning and task automation across OSS workflows
  
• Slow rollout of new services, delaying adoption of a Next-Gen Telecom Stack

Results: AI-Powered Service Orchestration & Cloud-Native OSS Modernization Toward Fully Autonomous Networks

With Symphonica’s Agentic No-Code OSS, iplan gained speed, intelligence, and oversight across every layer of operations:

• Faster Diagnostics — real-time telemetry and shortening fault isolation and troubleshooting cycles, boosting MTTR.
  
• Quicker Incident Resolution — closed-loop, cloud-native service orchestration auto-executes remediation workflows, slashing downtime.
  
• Proactive Detection & Action — intelligent policies spot anomalies before customers notice and trigger zero-touch fixes across the network.
• Full Control of Automation Workflows — operations teams iterate logic visually, ensuring governance while scaling autonomy.