Success story · Liberty Latin America
Liberty Latin America Modernized Legacy Provisioning Across 12 Countries in 12 Weeks
How Liberty Latin America unified provisioning across 15+ legacy systems, unlocked USD 10 million in savings, and established a cloud-native orchestration foundation without disrupting existing BSS operations.
TL;DR
Liberty Latin America consolidated fragmented provisioning environments across 12 countries into a unified cloud-native orchestration layer with Symphonica in approximately 12 weeks.
- 12 markets migrated
- 12 weeks approximate delivery time
- 15+ legacy systems consolidated
- USD 10M in savings
Key takeaways
- Liberty Latin America migrated 12 countries to a common orchestration foundation in approximately 12 weeks.
- The project consolidated provisioning across more than 15 legacy systems without disrupting existing BSS operations.
- Reusable workflows and connectors gave operational teams greater control over service changes.
- The modernization unlocked USD 10 million in savings.
The challenge
Liberty Latin America operates across multiple markets, services, vendors, and technologies. Its provisioning environment had evolved over time into more than 15 legacy systems supporting Internet, TV, Fixed Voice, and Mobile services.
This created operational silos, duplicated integrations, and country-specific processes that made service changes slower and more complex to deliver consistently across the region.
- Fragmented provisioning logic across legacy OSS platforms
- Multiple vendors, technologies, and local operating requirements
- Duplicated integrations and custom development dependencies
- Long change cycles for new services and process updates
The solution
Symphonica provided a unified, cloud-native, agentic no-code OSS environment for service orchestration and activation. Rather than replacing every existing system at once, Liberty Latin America introduced Symphonica as a common orchestration layer and migrated progressively.
Reusable workflows, connectors, and catalog-driven service activation established a shared operational foundation while allowing each market to maintain the flexibility required by its network environment, product portfolio, and local requirements.
Symphonica MagicNBI also enabled the team to connect existing BSS environments with standardized orchestration flows. By translating non-standard requests and payloads, MagicNBI supported modernization without requiring upstream BSS systems or business processes to be redesigned.
- Unified orchestration and activation across heterogeneous environments
- Reusable workflows and connectors for multi-market service delivery
- Governed no-code configuration for faster operational change
- Progressive migration without disrupting existing BSS operations
- End-to-end visibility and controlled promotion from QA to production
Results
- 12 countries migrated in approximately 12 weeks
- USD 10 million in savings
- 15+ legacy provisioning systems consolidated into a common orchestration foundation
- Greater autonomy for operational teams to configure and evolve services
- Reduced dependency on custom code, scripts, and duplicated middleware
- A scalable foundation for future services, vendors, technologies, and AI-assisted operations
“Symphonica is a cloud-native, no-code environment. At Liberty, we migrated 12 markets in 12 weeks. It allows us to control our own destiny: we can configure the platform ourselves, move quickly with business requirements, and no longer depend on projects that take many months, many people, and high costs.”
