BSS that work with Symphonica

What is BSS transformation?

BSS transformation is a process that involves modernizing and updating traditional Business Support Systems used in the telecommunications industry. These systems manage various aspects of a telecom operator’s business operations, such as customer management, billing, order management, and product management.

The need for BSS transformation arises from the constantly changing market demands and evolving customer expectations. Telecom operators are required to adapt to new technologies and business models to remain competitive in the industry. BSS transformation aims to address these challenges by creating a more agile and flexible digital system.

To achieve this, BSS transformation involves adopting cloud-based solutions, integrating new digital technologies such as artificial intelligence, machine learning, and the Internet of Things (IoT), and utilizing advanced analytics and automation.

What is BSS transformation?

Benefits of digital BSS transformation

By leveraging advanced analytics tools, operators can gain deeper insights into customer behavior, market trends, and operational performance, enabling them to make better business decisions

Better data analytics

A more agile and flexible BSS architecture enables operators to offer new and innovative products and services, increasing revenue opportunities.

Increased revenue

By adopting a more modern and digital BSS architecture, operators can quickly respond to changing market demands and new technologies, enabling them to launch new products and services faster.

Improved agility and flexibility:

With a more efficient and streamlined BSS system, operators can offer better customer service, faster response times, and more personalized experiences, leading to higher customer satisfaction and loyalty.

Enhanced customer experience

BSS transformation can help reduce operational costs by automating manual processes, reducing the need for IT infrastructure, and optimizing resource utilization.

Cost savings
Importance of transforming OSS/BSS with service orchestration

Importance of transforming OSS/BSS with service orchestration

Telecommunication operators worldwide have responded to the increasing demand for connectivity services and traffic. 

There is also the added pressure and expectation to deliver new and customized services that anticipate and meet customers’ needs and preferences immediately. This market demand exerts more pressure on business operations, requiring communication service providers to be agile and flexible and move towards autonomous networks. That’s where a no-code cloud-native service orchestration and provisioning solution, such as Symphonica, can empower CSPs to advance toward autonomous networks. 

Intraway’s Symphonica is a robust no-code, telco-grade orchestration and service activation platform that can automate the full lifecycle of services orchestrated across multiple technology domains and networks. Symphonica allows CSPs to integrate their business support systems into any network access technology with just a few clicks. It is also simple to design custom automated provisioning workflows. 

With this solution, CSPs can successfully navigate the uncertain and complex path to a more flexible BSS architecture and reap the rewards by easily meeting customer demand expectations.

Why Symphonica is the best BSS transformation solution on the market

Symphonica is an end-to-end BSS/OSS transformation solution designed to help telecom operators automate their business operations, reduce costs, and improve customer experience. Some of its features include:

Modular design:

Symphonica’s modular architecture enables telecom operators to implement only the modules they need rather than a full suite, allowing for a more customized solution that meets their specific business needs.

Real-time data processing:

Symphonica processes data in real time, allowing operators to respond quickly to changes in the network or customer behavior, which can help improve customer experience.

Cloud-native solution:

Symphonica is built on a cloud-native architecture, enabling operators to scale their systems quickly and cost-effectively while ensuring high availability and resilience.

Self-service portals:

Symphonica provides self-service portals that allow customers to manage their accounts, purchase services, and access support, reducing the need for operator involvement and improving customer satisfaction.

Advanced analytics:

Symphonica includes advanced analytics capabilities that enable operators to gain insights into customer behavior, network performance, and business operations, allowing them to make better decisions and improve their bottom line.

Business Support Systems already integrated to Symphonica

You can add yours in minutes if your BSS supports standard TM Forum APIs

VendorModelType
AMDOCSSIF v430BSS
AMDOCSACTIVATION MANAGEROSS
AMDOCSSWITCH CONTROLOSS
APPIANIn-house Order ManagementOM
AS/400 Based CRMsIN-HOUSE SYSTEMSBSS
CALIPSOBSS
COMARCHTYTANBSS
CSGICSGIBSS
ERICSSONOMOSS
IN-HOUSE OSSIN-HOUSE SYSTEMSOSS
NETCRACKERCONVERGYSBSS
OPENBSS
ORACLEM6/METASOLVOSS
ORACLESIEBELBSS
ORACLESOA / SERVICE BUSOSS
PEOPLESOFTINVENTORY
SALESFORCESALESFORCEBSS
SAPERP, INVENTORYBSS/OSS
TOAWFM
VLOCITYVLOCITYBSS
MAGNAQUESTMAGNAQUESTBSS
SCORDSCORDBSS
PEGAPEGABSS
KLOUDVILLEKLOUDVILLE 360BSS
OMNIA360OMNIA360BSS/OSS
SERVICENOWSERVICENOWBSS
PITSTOPPITSTOPBSS
PHOENIXPHOENIXBSS
ICITELCOICITELCOBSS

Compliant with TM Forum ODA for Seamless & Faster Integration


Symphonica embraces Open APIs to enable interoperability, open digital architectures and seamless end-to-end management of complex digital services.

We are aligned with TM Forum’s Open Digital Architecture (ODA), a blueprint for modular, cloud-based, open digital platforms that can be orchestrated using AI, and apply the following principles to our BSS integrations:

  • Service providers expect plug-and-play conformance to Open Digital Architecture component specifications and Open APIs to be supported by vendors, system integrators and their internal development team.
  • Enable agile delivery models based on cloud-native, network-as-a-service, digital infrastructure and platform-as-a-service capabilities.
  • Dramatically reduce the costs, risks and time-to-market associated with traditional point integration and lowering implementation and operating costs.