Streamlined and Proactive Service Order and Resource Management

Symphonica’s No-Code Integration with ServiceNow

Competition has never been more fierce for Communication Service Providers (CSPs), and the stakes have never been higher. The need to harness the scalability and adaptability of the cloud, drive growth and operational efficiencies, maintain security and governance, while delivering exceptional customer service can be overwhelming without the right people, processes and systems.

Symphonica has partnered with ServiceNow to simplify and accelerate delivering innovative and intelligent solutions on your service delivery network. Together we extend all the very best aspects of ServiceNow into the place where you need it most, your revenue-generating services and applications.

Harness the business-oriented design, self service enablement, centralized visibility, and AI/ML driven capabilities of these two platforms to unlock the full potential of your network. Empower your business leaders, and ensure successful launches, while enjoying the operational benefits of reduced trouble volume and resolution times.

Digitalizing customer and network workflow with a single system of action

Symphonica’s impact on Rapid Service Deployment


TTM

‣ Quick Launch Packages
‣ Prebuilt Integrations

Accelerate digital transformation and cloud migrations

Transformations and cloud migration programs can be complicated. Work with a team and product with a 100% success rate for wireless and fixed line operators


TCO

‣ Industry Standards
‣ Cloud Native
‣ Partner Network

Leverage our successes to ensure your own

Take the guesswork out of service management Quick Launch Packages. Industry best practices & integrations, packaged into convenient deployable components, that with a few clicks are ready to drive your next phase of growth and success


Productivity

‣ Rapid Issue Resolution
‣ No Code Construction

Real-time business observations

Graphically build workflows for your products / markets, verify and deploy, and leverage our insight portal to ensure operations are meeting everyone’s expectations


Revenue Assurance

We scale as you do

Whether launching your first product/market, or extending your position as a market leader, once Symphonica is deployed you never have to worry about scale and cost efficiency again


NPS

‣ Real-time insights
‣ 100% success rate

Powerful support

Sometimes business drives the need for expert opinions or helping hands. You can rest easy that if needed, from strategy to deep into operations, our highly recognized staff & partner network will be there to support you every step of the way

ServiceNow Streamlined Order Management

Servicenow Platform

CSP leaders choose Symphonica when they need to:

Strategy Office

TRANSFORM DELIVERY & OPERATIONS

Harness the cloud to deliver agility reliably

  • Multiple certifications of compliance with industry standards and best practices
  • Impeccable delivery and support record
  • Deep catalog of adaptors, prebuilt solutions, and graphical environments to drive customization as required
  • Direct and Indirect business models

Product Office

GROWTH PORTFOLIO & MARKET SHARE

Monetize Adaptive Networks and Services

  • Voice, Video, Data, Messaging deployment and/or customization ready
    solutions
  • Residential, Commercial, Enterprise, Wholesale Fixed Line, Wireless, loT
  • Match adaptivity of SD networks and pace of market place

Financial Office

ENSURE PREDICTABLE RETURNS

Drive Revenue and EBITDA growth

  • Deployment and Pricing models built to align with your accounting practices
  • Reliable alignment between BSS & Network to mitigate revenue leakage
  • ROl typically achieved in <= 1 year
  • Integration & Orchestration enables financial growth without requiring staff expansions

ServiceNow and Symphonica Joint Solution

Gain a digital advantage
Migrate from a legacy change request culture to a cloud-native best-of-breed solution for a flexible OSS architecture

Empower business users
No-code business configuration enables business agility. Open data access for a data-driven organisation

Gain cost & operational advantages
Symphonica and ServiceNow SaaS delivers up to 40% lower operational costs than traditional BSS/OSS solutions.

Talk to our experts

Watch our set of demos on Symphonica.

Access Technical Info