Use case
Symphonica Integration with ServiceNow
The ServiceNow partnership Symphonica announced in December has now resulted in a certified integration between Symphonica and ServiceNow’s service order management solution. This integration gives s…
TL;DR
The ServiceNow partnership Symphonica announced in December has now resulted in a certified integration between Symphonica and ServiceNow’s service order management solution. This integration gives service providers, telcos, and enterprises the ability to connect any business system to any network infrastructure. While ServiceNow automates and orchestrates enterprise-level workflow across many do…
Key takeaways
- Home Book a meetingDownload White PaperAccess Technical InfoSymphonica has partnered with ServiceNow to simplify and accelerate delivering innovative and intelligent solutions on your service delivery network.
- Together we extend all the very best aspects of ServiceNow into the place where you need it most, your revenue-generating services and applications.
- Harness the business-oriented design, self service enablement, centralized visibility, and AI/ML driven capabilities of these two platforms to unlock the full potential of your network.
Streamlined and Proactive Service Order and Resource Management
Competition has never been more fierce for Communication Service Providers (CSPs), and the stakes have never been higher. The need to harness the scalability and adaptability of the cloud, drive growth and operational efficiencies, maintain security and governance, while delivering exceptional customer service can be overwhelming without the right people, processes and systems.
Symphonica has partnered with ServiceNow to simplify and accelerate delivering innovative and intelligent solutions on your service delivery network. Together we extend all the very best aspects of ServiceNow into the place where you need it most, your revenue-generating services and applications.
Harness the business-oriented design, self service enablement, centralized visibility, and AI/ML driven capabilities of these two platforms to unlock the full potential of your network. Empower your business leaders, and ensure successful launches, while enjoying the operational benefits of reduced trouble volume and resolution times.
Digitalizing customer and network workflow with a single system of action
Symphonica’s impact on Rapid Service Deployment
TTM
‣ Quick Launch Packages ‣ Prebuilt Integrations
Accelerate digital transformation and cloud migrations
TCO
‣ Industry Standards ‣ Cloud Native ‣ Partner Network
Leverage our successes to ensure your own
Productivity
‣ Rapid Issue Resolution ‣ No Code Construction
Real-time business observations
Revenue Assurance
We scale as you do
NPS
‣ Real-time insights ‣ 100% success rate
Powerful support
ServiceNow Streamlined Order Management
CSP leaders choose Symphonica when they need to:
Strategy Office
TRANSFORM DELIVERY & OPERATIONS
Harness the cloud to deliver agility reliably
- Multiple certifications of compliance with industry standards and best practices
- Impeccable delivery and support record
- Deep catalog of adaptors, prebuilt solutions, and graphical environments to drive customization as required
- Direct and Indirect business models
Product Office
GROWTH PORTFOLIO & MARKET SHARE
Monetize Adaptive Networks and Services
- Voice, Video, Data, Messaging deployment and/or customization ready solutions
- Residential, Commercial, Enterprise, Wholesale Fixed Line, Wireless, loT
- Match adaptivity of SD networks and pace of market place
Financial Office
ENSURE PREDICTABLE RETURNS
Drive Revenue and EBITDA growth
- Deployment and Pricing models built to align with your accounting practices
- Reliable alignment between BSS & Network to mitigate revenue leakage
- ROl typically achieved in <= 1 year
- Integration & Orchestration enables financial growth without requiring staff expansions
ServiceNow and Symphonica Joint Solution
Gain a digital advantage Migrate from a legacy change request culture to a cloud-native best-of-breed solution for a flexible OSS architecture
Empower business users No-code business configuration enables business agility. Open data access for a data-driven organisation
Gain cost & operational advantages Symphonica and ServiceNow SaaS delivers up to 40% lower operational costs than traditional BSS/OSS solutions.